>Viewing articles tagged 'Known Issue'

'Salt is Not at Least Eight Bytes' Error on Processing PayPal Order

Symptoms: Salt is Not at Least Eight Bytes error on processing Sales Order in the webstore using...
Cannot Run Job Service in CB14 and 15

Synopsis: The permission and database connection of the Job Service was already set up properly....
Connected Business 18 Crashing on Virtual Machine (VM)

Synopsis:  Connected Business 18 app crashes on startup when run on a Virtual MachineEvent View...
Could not install and start job service for CB20, 21 and 22

Job Service Workaround Solution: 1. Install Job Service Manager by typing in Connected Job...
Could not run POS(Connected Sale) Application

Synopsis: The POS completely stopped working and could not run it. When it tries to run, nothing...
Credit Card Reader Error "Encrypted Device Service Not Available"

Synopsis: Unable to process the following credit card payments: auth-000011-transaction...
Custom plugin failing to load or not working in some workstations

Synopsis: A plugin for the inventory item form works fine on several computers. However, it is...
Error "Invalid object name 'EnticeCompany_DEV004960" upgrading CB19 database to CB23 Version

Synopsis: [05/09/2023 9:55:33 AM] Failed to execute the script: [05/09/2023 9:55:33 AM] IF NOT...
Error during login: System Detected Installers Not Installed On Your Machine

Synopsis: Upon logging in, this message will prompt: The System detected the following...
Fedex Error When Getting a Label. ERROR: [1000] Authentication Failed

Synopsis: FedEx Error when generating a Shipping Label :  ERROR: [1000] Authentication Failed...
How To To Fix The Single Long Receipt Issue Using Epson TM-T88III Printer

To fix the single-page issue, you need to tweak a setting in the printer. You must change the...
Job Service and Email Service Core Edition Error: ‘Reason: Cannot open database. Login failed for user 'NT AUTHORITY\SYSTEM'.’

  Synopsis Running Job Service Manager and Email Service on Core Edition displays this error:...
Known Issue: Configuration Error: <Compilation debug="false"... targetFramework ="4.0">

Symptoms An error occurs while undertaking the current web request. Cause: The application...
Known Issue: Could Not Send Any Transactions Error "Please setup your email first" Even the User Account Has Email setup

Symptoms Open any transactions like Invoices, PO, etc.. Click on the Print menu and select...
Known Issue: Could Not Send Emails and Email Service Log File Give an Error Message "A Network-Related or Instance-Specific Error Occurred While Establishing A Connection to SQL Server"

Synopsis: Connected Business Email Client stops sending emails and Email Service logs give an...
Known Issue: Customer Refund Error: Pre-Authorization check failed

Synopsis: When processing the credit card payment, the user encounters the error message...
Known Issue: Error in opening the "Ship To" from Customer "Ship To List" tab

Synopsis Error "Implementing Parent Module is Not Included in this User Role" when I tried to...
Known Issue: Error Message "The state field is required" in processing Credit Card using Interprise Gateway 2.0

Synopsis: Processing order on the website for International Customers produces an error with...
Known Issue: Exception=String Or Binary Data Would Be Truncated Error In Search

Synopsis: When trying to search an item, this message will be displayed: Exception=String or...
Known Issue: File Size Change After Uploading Web Images On The Item

Synopsis:The default settings in the ImageResize app config group resize and affect the...
Known Issue: Incorrect Payment Terms During Checkout

Synopsis: A user created a Retail Web Payment Term Group and selected the Credit Card as its...
Known Issue: No Bill To and Ship To are Generated During Customer Import

      Synopsis:  Successfully imported the list of customers using the Import Manager but...
Known Issue: Printing Sets Completed Sales Order back to Ready to Invoice

Synopsis: Printing sets Completed Sales Orders back to Ready to Invoice because Back Orders and...
Known Issue: Sales Tax Not Calculating for Customer That Uses Zip+4 Address

Synopsis: Creating a sales order for a customer who uses a Zip+4 address does not calculate tax....
Known Issue: Trial License Expired Error when Logging In to Cute Live Support

Synopsis: When trying to log in to live support, we get a message saying that the trial license...
Known Issue: Unable to Void Unposted Invoice Even If Shipment Has Already Been Voided

Synopsis  Even if the shipment has already been voided, ‘The order has been shipped already....
Known Issue: ‘Credits Are Not Enabled REFID: XXXXXXX’ Displays When Processing A Credit Card Refund

Synopsis: ‘Credits Are Not Enabled REFID: XXXXXXX’ displays in the Result box when trying to...
Lack of Synchronization Between Sender and Receiver Clocks

Symptoms: Error Details: An error was discovered processing the <Security> header...
Missing Handler Mappings: Error On Printing Sales Receipt In POS

Synopsis: Error On Printing Sales Receipt In POS   Solution: The solution is by installing...
Mobile News Error Exception = Invalid column name 'Deleted'. Invalid column name 'Deleted'

Synopsis: Browsing the website on a mobile device and clicking on News will give the error...
Mobile Site Server Error: Server Error in ‘/’ Application

Symptoms: Server Error in ‘/’ Application will be displayed when browsing the mobile site....
PayPal ErrorCode: 10412] Payment has already been made for this InvoiceID

Synopsis: "[PayPal ErrorCode: 10412] Payment has already been made for this InvoiceID" Error...
Port Number Issue in Setting Up Order Notification in the Website Using Gmail Account

Synopsis: Getting an error when clicking on Send Test Receipt while setting up the Order...
POS Prompts “HTTP Error 500.24 - Internal Server Error. An ASP.NET setting has been detected that does not apply in Integrated managed pipeline mode.’’

Synopsis: POS will display this message: HTTP Error 500.24 - Internal Server Error. An ASP.NET...
Printing to a Printer Named with an Apostrophe Fails with Error

Synopsis:  When attempting to print to a printer named with an apostrophe (i.e. Workstation’s...
Show on Web and Show Buy Button is Missing on a Specific Workstation

Synopsis: Show on Web and Show Buy Button is missing.   Cause: The user changed their...
Unable to Print or Edit a Custom Report Created on CB v13.0.0.117 After Upgrading to CB v13.1.0.38

Synopsis: This fix only applies if a user has created custom reports in CBv13.0.0.117. The...
USPS Error Unable to validate Ship To address. Dial-A-Zip error: Address not found. Error encountered (Log ID: 34654)

How Do I Fix The Errors That Show Up During Label Creation? 1. While creating shipping labels in...
When Tried To Process Paypal Checkout Express, 'Errors: 1000x: Security header is not valid' Prompts

Synopsis: When trying to process Paypal Checkout Express, this message is displayed  'There is a...
‘(HardError:[111057] This measurement system is not valid for the selected country..)’ Displays in Shipping Method Page

Symptoms: The indicated error message will be displayed in selecting Shipping Methods on the...
‘WebsiteCode Is Not Specified’ Error

Synopsis: An error occurs while undertaking the current web request.   Value cannot be...
“HardError:[120412] UPS account number that was provided as Freight Collect billing method cannot be the same as the Shipper Number.” Prompts When Generating Shipping Labels

Synopsis: "HardError:[120412] UPS account number that was provided as Freight Collect billing...