Shipping Notification Email Does Not Contain an Email Address in 'In To' Field

Synopsis:

After completing shipment, when you clicked on Send Email in the Shipment Form, Shipping Notification email does not contain an email address 'In To' Field

Cause/Explanation:

‘Send Email’ button in the Shipment Form takes the email address set up in Customer’s Ship To.

Solution:

Go to Customer’s Ship To and check if there is an email address setup.

1. Go to Customer > Customer > Find Customer.

2. Switch to Ship-To List.  Click or select the Ship-To listed.

3. Check if there is information entered in the Email Address field.

Applicable Version:

All Connected Business Versions