Synopsis:
After completing the shipment, when you click on Send Email in the Shipment Form, the Shipping Notification email does not contain an email address 'In To' Field
Cause/Explanation:
The ‘Send Email’ button in the Shipment Form takes the email address set up in the Customer’s Ship To.
Solution:
Go to Customer’s Ship To and check if there is an email address setup.
1. Go to Customer > Customer > Find Customer.
2. Switch to Ship-To List. Click or select the Ship-To listed.
3. Check if there is information entered in the Email Address field.
Applicable Version:
All Connected Business Versions
