Error 930 - Service Type Ground Home Delivery Must be Designated as Residential Delivery

Synopsis:

Generating Shipment Label prompts:

Error 930 - Service Type Ground Home Delivery must be designated as Residential Delivery

 

Cause: Ground Home Delivery Service Type requires Residential Address Type and Ship To Customer's Address Type is set to Commercial.

 

Solution:

Change the User Account's Default Location to the Location that is set in the Ship-To Customer so that the Freight Quote will return a Freight value. To do this, follow these steps:

1. Go to System > Accounts > My Account
2. Change the Default Location to the location that the Ship-To Customer is using
3. Save and Close
4. Log out and sign in back again Connected Business and sign in again

 

Applicable Products:

Interprise Suite 6 and Connected Business 13

 
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