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Synopsis: ‘API Authorization failure. User XXXXXXXXXXX is not authorized to use API DeliveryConfirmationV3’ message will prompt when tried generating a USPS Shipment Label   Solution: "The user xxxxxxx is not...

Synopsis: System will not open the Shipment Form for a Sales Order and will prompt an error message: "Default Carrier not found. It’s either the default carrier is not specified correctly or the carrier plugin is not...

Synopsis: FedEx Error when generating a Shipping Label :  ERROR: [1000] Authentication Failed   Solution: There are two things that we need to check on this error: 1. Your credentials are incorrect. If you...

Synopsis: When generating Endicia Shipping label, an error message will pop up : [1001] Missing or invalid data element: InsuredValue. Error encountered (Log ID: 36974)Solution: The selected Endicia service needs an...

Synopsis:  Generating Endicia Shipping Label returned this error: [1001]Missing or invalid data element: FromPhone. Error Encountered (Log ID: 37541)   Solution: Endicia requires a ten (10) digit phone number. Make...

1. You may go to the SQL Management Studio and select the desired database. 2. Back up the database 3. Execute the script below UPDATE CustomerShipTo SET AddressType='Commercial'WHERE AddressType='Residential' or...

In instances that you have several shipping workstations which have its own scale as well as its own label printer, you have to make sure that the label printer's name matched exactly like the first shipping computer....

1. Go to Shipping Module > Setup > Carrier Plugin 2. Double-click or open the Manual Carrier. 3. In the Detail tab, select the new location or warehouse on the Multi-Location section. Click Save.   4. Go...

Use the Shipment Label Z4M Plus Report Template if you want to print in 4x6 Printer. This template is already compatible with the 4x6 printer and the paper kind is set to Custom, not Letter. The Shipment Label Only...

SynopsisReal-Time Shipping is the charging of actual shipping cost from the shipping carrier to the customer for the services used in delivering the products. Currently, the supported shipping carriers in Connected...

1. Go to Shipping > Setup > Carrier Plugin > Select your Carrier e.g. Select the Carrier2. Once Carrier form is loaded,  select your Warehouse3. In Carrier Plugin Detail Form > click Label Option at the...

Synopsis: After completing shipment, when you clicked on Send Email in the Shipment Form, Shipping Notification email does not contain an email address 'In To' Field   Cause/Explanation: ‘Send Email’ button in the...

Synopsis:  When generating shipping label for UPS, there is an error message "System error: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from...

Synopsis: Cannot generate a shipping label for UPS, An error will prompt: HTTP protocol error 302 Moved Temporarily   Cause: UPS no longer used old UPS Server URL Track Server URL:...

How Do I Fix The Errors That Show Up During Label Creation? 1. While creating shipping labels in a batch, you may encounter error messages on certain shipments. In the example, the error message says USPS error 3021:...

Synopsis: Generating labels for International Shipment using USPS and Endicia is not supported in Connected Business. We only support viewing of international rates. Shipping Carriers that can generate for...

Synopsis:  When tried to print a successful USPS Shipment Label, "Void-Do Not Mail" shows in the printout.   Solution: 1. Go to Shipping Module > Setup > Application Configuration > Look for...

Synopsis What are the currently supported weighing scales in Connected Business for getting the package weight in Shipping?   Solution: Currently, Connected Business supports DYMO weighing devices like S100 and S250...

Synopsis: Generating shipping label returned  [1001] Missing or invalid data element: MailpieceShape. Error encountered (Log ID: 21386)   Cause: This message indicates that the selected packaging is not available...

Symptoms:  When generating Shipping Label for USPS, "Whitespace is not allowed at this location" error will prompt   Solution: The cause of the issue is the Ship From Name has special characters. Remove the '&'...

Synopsis: “12507 The Certified Intermediary pass phrase is Incorrect. Error encountered. (Log ID: 48792)” will prompt when tried to generate a live label for Endicia   Cause: The PassPhrase of the account has been...

Synopsis: "HardError:[120412] UPS account number that was provided as Freight Collect billing method cannot be the same as the Shipper Number.:" error will prompt if Account Number fields were filled with the same...