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 'API Authorization failure. User XXXXXXXXXXX is not authorized to use API DeliveryConfirmationV3' in Generating USPS Label

Synopsis: ‘API Authorization failure. User XXXXXXXXXXX is not authorized to use API DeliveryConfirmationV3’ message will prompt when tried generating a USPS Shipment Label   Solution: "The user...

 'Default Carrier not found. It’s either the default carrier is not specified correctly or the carrier plugin is not yet registered'

Synopsis: System will not open the Shipment Form for a Sales Order and will prompt an error message: "Default Carrier not found. It’s either the default carrier is not specified correctly or the...

 Fedex Error When Getting a Label. ERROR: [1000] Authentication Failed

Synopsis: FedEx Error when generating a Shipping Label :  ERROR: [1000] Authentication Failed   Solution: There are two things that we need to check on this error: 1. Your credentials are...

 Generating Endicia Label Prompted: Error: [1001] Missing or invalid data element: InsuredValue

Synopsis: When generating Endicia Shipping label, an error message will pop up : [1001] Missing or invalid data element: InsuredValue. Error encountered (Log ID: 36974)Solution: The selected...

 Generating Endicia Label Prompted: Error: [1001]Missing or invalid data element: FromPhone

Synopsis:  Generating Endicia Shipping Label returned this error: [1001]Missing or invalid data element: FromPhone. Error Encountered (Log ID: 37541)   Solution: Endicia requires a ten (10)...

 How To Convert All Existing Customers to Commercial

1. You may go to the SQL Management Studio and select the desired database. 2. Back up the database 3. Execute the script below UPDATE CustomerShipTo SET AddressType='Commercial'WHERE...

 How to Assign Multiple Shipping Label Printer for One Shipping Carrier

In instances that you have several shipping workstations which have its own scale as well as its own label printer, you have to make sure that the label printer's name matched exactly like the...

 How to Show Manual Carrier to a New Warehouse Location

1. Go to Shipping Module > Setup > Carrier Plugin 2. Double-click or open the Manual Carrier. 3. In the Detail tab, select the new location or warehouse on the Multi-Location section. Click...

 Printing Shipping Label For 4x6 Thermal Printer

Use the Shipment Label Z4M Plus Report Template if you want to print in 4x6 Printer. This template is already compatible with the 4x6 printer and the paper kind is set to Custom, not Letter. The...

 Set Up Shipping Methods for Real-Time Shipping

SynopsisReal-Time Shipping is the charging of actual shipping cost from the shipping carrier to the customer for the services used in delivering the products. Currently, the supported shipping...

 Set a Default Printer for Shipping Label Printing

1. Go to Shipping > Setup > Carrier Plugin > Select your Carrier e.g. Select the Carrier2. Once Carrier form is loaded,  select your Warehouse3. In Carrier Plugin Detail Form > click...

 Shipping Notification Email Does Not Contain an Email Address in 'In To' Field

Synopsis: After completing shipment, when you clicked on Send Email in the Shipment Form, Shipping Notification email does not contain an email address 'In To' Field   Cause/Explanation: ‘Send...

 UPS Error in Generating Shipping Label "System error: This is usually a temporary error during hostname resolution..."

Synopsis:  When generating shipping label for UPS, there is an error message "System error: This is usually a temporary error during hostname resolution and means that the local server did not...

 USPS Error Unable to validate Ship To address. Dial-A-Zip error: Address not found. Error encountered (Log ID: 34654)

How Do I Fix The Errors That Show Up During Label Creation? 1. While creating shipping labels in a batch, you may encounter error messages on certain shipments. In the example, the error message...

 USPS and Endicia International Shipment is Not Supported in Connected Business

Synopsis: Generating labels for International Shipment using USPS and Endicia is not supported in Connected Business. We only support viewing of international rates. Shipping Carriers that can...

 Void-Do Not Mail Shows in the Print Out after Generating Shipment Label

Synopsis:  When tried to print a successful USPS Shipment Label, "Void-Do Not Mail" shows in the printout.   Solution: 1. Go to Shipping Module > Setup > Application Configuration >...

 What are the Supported Weighing Scales for Getting the Package Weight in Shipping

Synopsis What are the currently supported weighing scales in Connected Business for getting the package weight in Shipping?   Solution: Currently, Connected Business supports DYMO weighing...

 What is 'Missing or invalid data element: MailpieceShape' Error Means?

Synopsis: Generating shipping label returned  [1001] Missing or invalid data element: MailpieceShape. Error encountered (Log ID: 21386)   Cause: This message indicates that the selected...

 What is 'Whitespace is Not Allowed at This Location' Error Means?

Symptoms:  When generating Shipping Label for USPS, "Whitespace is not allowed at this location" error will prompt   Solution: The cause of the issue is the Ship From Name has special...

 “12507 The Certified Intermediary Pass Phrase is Incorrect. Error encountered. (Log ID: 48792)” When Tried to Generate a Live Label For Endicia

Synopsis: “12507 The Certified Intermediary pass phrase is Incorrect. Error encountered. (Log ID: 48792)” will prompt when tried to generate a live label for Endicia   Cause: The PassPhrase of...

 “HardError:[120412] UPS account number that was provided as Freight Collect billing method cannot be the same as the Shipper Number.” Prompts When Generating Shipping Labels

Synopsis: "HardError:[120412] UPS account number that was provided as Freight Collect billing method cannot be the same as the Shipper Number.:" error will prompt if Account Number fields were...