Articles

'API Authorization failure. User XXXXXXXXXXX is not authorized to use API DeliveryConfirmationV3' in Generating USPS Label

Synopsis: ‘API Authorization failure. User XXXXXXXXXXX is not authorized to use API...

'Default Carrier not found. It’s either the default carrier is not specified correctly or the carrier plugin is not yet registered'

Synopsis: System will not open the Shipment Form for a Sales Order and will prompt an error...

Fedex Error When Getting a Label. ERROR: [1000] Authentication Failed

Synopsis: FedEx Error when generating a Shipping Label :  ERROR: [1000] Authentication Failed...

Generating Endicia Label Prompted: Error: [1001] Missing or invalid data element: InsuredValue

Synopsis: When generating Endicia Shipping label, an error message will pop up : [1001] Missing...

Generating Endicia Label Prompted: Error: [1001]Missing or invalid data element: FromPhone

Synopsis:  Generating Endicia Shipping Label returned this error: [1001]Missing or invalid data...

How To Convert All Existing Customers to Commercial

1. You may go to the SQL Management Studio and select the desired database. 2. Back up the...

How to Assign Multiple Shipping Label Printer for One Shipping Carrier

In instances that you have several shipping workstations which have its own scale as well as its...

How to Show Manual Carrier to a New Warehouse Location

1. Go to Shipping Module > Setup > Carrier Plugin 2. Double-click or open the Manual...

Printing Shipping Label For 4x6 Thermal Printer

Use the Shipment Label Z4M Plus Report Template if you want to print in 4x6 Printer. This...

Set Up Shipping Methods for Real-Time Shipping

SynopsisReal-Time Shipping is the charging of actual shipping cost from the shipping carrier to...

Set a Default Printer for Shipping Label Printing

1. Go to Shipping > Setup > Carrier Plugin > Select your Carrier e.g. Select the...

Shipping Notification Email Does Not Contain an Email Address in 'In To' Field

Synopsis: After completing shipment, when you clicked on Send Email in the Shipment Form,...

UPS Error in Generating Shipping Label "System error: This is usually a temporary error during hostname resolution..."

Synopsis:  When generating shipping label for UPS, there is an error message "System error: This...

UPS cannot print label. HTTP protocol error 302 Moved Temporarily

Synopsis: Cannot generate a shipping label for UPS, An error will prompt: HTTP protocol error...

USPS Error Unable to validate Ship To address. Dial-A-Zip error: Address not found. Error encountered (Log ID: 34654)

How Do I Fix The Errors That Show Up During Label Creation? 1. While creating shipping labels in...

USPS and Endicia International Shipment is Not Supported in Connected Business

Synopsis: Generating labels for International Shipment using USPS and Endicia is not supported...

Void-Do Not Mail Shows in the Print Out after Generating Shipment Label

Synopsis:  When tried to print a successful USPS Shipment Label, "Void-Do Not Mail" shows in the...

What are the Supported Weighing Scales for Getting the Package Weight in Shipping

Synopsis What are the currently supported weighing scales in Connected Business for getting the...

What is 'Missing or invalid data element: MailpieceShape' Error Means?

Synopsis: Generating shipping label returned  [1001] Missing or invalid data element:...

What is 'Whitespace is Not Allowed at This Location' Error Means?

Symptoms:  When generating Shipping Label for USPS, "Whitespace is not allowed at this location"...

“12507 The Certified Intermediary Pass Phrase is Incorrect. Error encountered. (Log ID: 48792)” When Tried to Generate a Live Label For Endicia

Synopsis: “12507 The Certified Intermediary pass phrase is Incorrect. Error encountered. (Log...

“HardError:[120412] UPS account number that was provided as Freight Collect billing method cannot be the same as the Shipper Number.” Prompts When Generating Shipping Labels

Synopsis: "HardError:[120412] UPS account number that was provided as Freight Collect billing...