Synopsis:
When generating a shipping label for UPS, there is an error message "System error: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server".
Solution:
The URLs need to be updated in the Carrier Plugin setup, please follow the steps below:
1. Go to Shipping > Shipping > Carrier Plugin.
2. Replace the Track, Ship, Rate, and Void Server URLs with these URLs
- Track Server URL: https://onlinetools.ups.com/ups.app/xml/Track
- Ship Server URL: https://onlinetools.ups.com/ups.app/xml/ShipConfirm
- Rate Server URL: https://onlinetools.ups.com/ups.app/xml/Rate
- Void Server URL: https://onlinetools.ups.com/ups.app/xml/Void
3. Save your changes. Try to process the shipment again.
Applicable Products:
Connected Business 14, Connected Business 15, and higher
