UPS Error in Generating Shipping Label "System error: This is usually a temporary error during hostname resolution..."

Synopsis: 

When generating shipping label for UPS, there is an error message "System error: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server"

Solution:

The URLs needs to be updated in the Carrier Plugin setup, please follow the steps below:

1. Go to Shipping > Shipping > Carrier Plugin

2. Replace the Track, Ship, Rate, and Void Server URLs with these URLs

• Track Server URL:https://onlinetools.ups.com/ups.app/xml/Track
• Ship Server URL :https://onlinetools.ups.com/ups.app/xml/ShipConfirm
• Rate Server URL:https://onlinetools.ups.com/ups.app/xml/Rate
• Void Server URL :https://onlinetools.ups.com/ups.app/xml/Void

3. Save your changes. Try to process shipment again

Applicable Products:

Connected Business 14, Connected Business 15, and higher