Synopsis:
When generating shipping label for UPS, there is an error message "System error: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server"
Solution:
The URLs needs to be updated in the Carrier Plugin setup, please follow the steps below:
1. Go to Shipping > Shipping > Carrier Plugin
2. Replace the Track, Ship, Rate, and Void Server URLs with these URLs
- Track Server URL:https://onlinetools.ups.com/ups.app/xml/Track
- Ship Server URL :https://onlinetools.ups.com/ups.app/xml/ShipConfirm
- Rate Server URL:https://onlinetools.ups.com/ups.app/xml/Rate
- Void Server URL :https://onlinetools.ups.com/ups.app/xml/Void
3. Save your changes. Try to process shipment again
Applicable Products:
Connected Business 14, Connected Business 15, and higher
