Articles

'Invalid D: drive' Error During Installation

Synopsis: "Invalid D: drive" Error during Installation   Solution: Use the subst command...

'Salt is Not at Least Eight Bytes' Error on Processing PayPal Order

Symptoms: Salt is Not at Least Eight Bytes error on processing Sales Order in the webstore using...

Australia Postal Code is Inactive in System Manager

Synopsis: Australia Postal Code is set to inactive in the System Manager Postal Code....

Cache Database Error: Server was unable to process request. The system cannot find the file specified.

Symptoms "Server was unable to process request. The system cannot find the file specified" error...

Cannot Enter Quantity Decimal in Item Weight

Synopsis:After the upgrade to IS version 5.5R3, the system does not allow entering any decimal...

Configuration Error: <Compilation debug="false"... targetFramework ="4.0">

Synopsis: An error occurs while undertaking the current web request. Cause: The application...

Connecting to Interprise Cloud thru the RDP file

Synopsis: How to connect in Interprise Cloud Environment using the RDP file. Procedure 1....

Connection failed! WSE032: There was an error loading the microsoft.web.services3 configuration sections

Synopsis After a fresh install of Interprise Suite (IS) and Interprise Suite eCommerce (ISE),...

DBMC Could Not Connect to the Remote Server

Synopsis: In the DBMC connection, clicking Test Connection to a Remote Server says Connection...

Database Permission Error on Signing In to Interprise Suite 6

 Synopsis:   Solutions: Log in to SQL Server Management Studio and connect to the Server...

Deleting the Company Logo in the Report Create Binding Error Message

Synopsis Deleting the Company Logo in one of the Interprise Suite Report using the Report...

Does Interprise Suite Import Transactional Data?

The Interprise Suite Import Wizard does not Import Transactional data such as Sales Order (SO),...

Error 930 - Service Type Ground Home Delivery Must be Designated as Residential Delivery

Synopsis: Generating Shipment Label prompts: Error 930 - Service Type Ground Home Delivery...

Error Code 2705 on Installing Interprise Suite

Synopsis: Upgrading from IS 5.6.18 version to IS 5.6.19 produces below error during installation...

Error in Creating Shipment: Input string was not in a correct format.

Synopsis: After updating to IS 5.6.18, error prompts in creating Shipments in Sales Order...

Error in Importing Item, Customer etc... "CacheTables" Using the Data Dictionary Import Data

Symptoms Error in importing through System Manager > Data Dictionary > Import Data...

Error on Browsing Webstore: The specified module could not be found (Exception from HRESULT: 0x8007007E)

Synopsis: After you set up the website in the IIS and try to browse, it generates an error...

Fedex Error When Getting a Label. ERROR: [1000] Authentication Failed

Synopsis: FedEx Error when generating a Shipping Label :  ERROR: [1000] Authentication Failed...

Generating Endicia Label Prompted: Error: [1001] Missing or invalid data element: InsuredValue

Synopsis: When generating Endicia Shipping label, an error message will pop up : [1001] Missing...

Generating Shipment Label Using Endicia Prompted Error: [163] Error parsing XML. There is an error in XML document (24, 21)

Synopsis:  If you set an insured value to your Shipment, ‘[163] Error parsing XML. There is an...

Getting ‘Response Msg: REVERSED Authorization’ Message after Credit Card Payment Capture

Cause: You will get Response Msg: Reversed after capturing the Credit Card Payment if the...

How to Allocate a Credit Memo to Posted Sales Invoice - Interprise Suite 6

Synopsis: How to allocate Credit Memo to a posted Sales Invoice   Procedure Go to Customer...

How to Allocate a Credit Memo to a Posted Sales Invoice - Interprise Suite 5

Synopsis: How to allocate Credit Memo to a Posted Sales Invoice   Procedure Go to Customer...

How to Assign Credit Card Gateway in Payment Type - Interprise Suite 5

Symptoms: When creating a new Customer Payment using a Credit Card, the error below shows up....

How to Assign Customer's 'Default Ship To Name'

Synopsis: The Customer has a multiple Ship-To list Contact and how can you assign a default...

How to Change Item Type from "Stock" to "Non-stock" after Import

Synopsis The Import Wizard only accepts or import Stock Items.  Procedure The script will only...

How to Change the Status of the Item

Synopsis:  How to change the status of the Inventory Item from Active to Discontinued?...

How to Connect To The Database Using LAN connection - Interprise Suite

Synopsis How to connect to the database using LAN connection only? Procedure In the Sign In...

How to Connect to the Hosted Database using Web Services - Interprise Suite

Synopsis: How to Connect to the Hosted Database using Webservices? *The web service URL, User...

How to Create a Second Company Web Services URL

Synopsis How to create a second company Web Services URL after creating a second company...

How to Create a Shipping Method Group to a Particular Country

Synopsis  How to assign a specific Shipping Method Group to a particular Country so that when...

How to Customize Shipping Report Using Zebra Z4Mplus

Download the attached document in the links for step by step instructions on how you can...

How to Deallocate Customer Credit Memo - Interprise Suite

Synopsis The Credit Memo was already allocated to a particular Sales Invoice but it was not the...

How to Edit System Email - Interprise Suite

Synopsis: How to Edit System Email in Interprise Suite 6   Procedure: Go to the Specific...

How to Enable, Create, Assign and Modify Product Filter

The Product Filtering feature of Connected Business allows you to control what products can be...

How to Force Sign Out IS Users In The Database – Interprise Suite

Synopsis Logging in to the database prompts:  You are signed in on another computer. Please log...

How to Import Data in Interprise Suite

Synopsis Instead of typing in the records and data manually, the import routine allows you to...

How to Import Item Web Images Using the Import Wizard - Interprise Suite

Synopsis How to import webstore Images without opening each of the Inventory items in the...

How to Install IS using ZIP file of Interprise Suite Installation folder

Synopsis How to install Interprise using the ZIP files of Interprise Suite Installation folder....

How to Integrate USPS Shipping Carrier - Interprise Suite

  Synopsis: How to integrate USPS Shipping Carrier with Interprise Suite?     Procedure...

How to Make the Country Postal Code Searchable

Synopsis How the System validates the Postal Code, City and Country entered on the Webstore...

How to Manually Allocate the Customer Receipt - Interprise Suite

Synopsis How to manually allocate the Customer Payment to the Customer Outstanding Balances...

How to Register DLLS Using the Interprise Plugin Manager

Synopsis: How to register specific dlls in your database using the Interprise Plugin Manager?...

How to Reset The Check Stub Stub and Stub Stub Check Report

Synopsis  After modifying the Check Stub Stub and Stub Stub Check report in the Print Report...

How to Set Up Price List - Interprise Suite

    Price Lists offers the greatest amount of flexibility by allowing you to set up an...

How to Set Up the Store for Going Live

Synopsis: After setting up all the products and configurations inside the Interprise Suite...

How to Setup Moneris Canada DirectPost Live Account

Synopsis: How to Set Up the Moneris Canada DirectPost?   Procedure: 1. Login to the Moneris...

How to Show Sales Order Created on IS Client in on Webstore's Customer Account

Synopsis Only Sales Orders created from the website will show on the Customer Account...

How to Void Supplier Payment - Interprise Suite

Procedure: Go to 300 Supplier > Tools > Void Payment. Select the Supplier Payment you...

ISSIMODEL Database Version from the Server is Incompatible with DBMC Client Version

Synopsis: Receiving error ISSIMODEL database version from the server is incompatible with DBMC...

Import Wizard Error 80040154 : Unable to connect to import file or cannot transfer data from Excel

Synopsis: Importing through System Manager > Import Wizard, an error comes up upon clicking...

Installation Failed While Downloading WSE Runtime - Interprise Suite

Synopsis: The Installer tried to download the WSE runtime during the installation process but...

Installation error "A network error occurred while attempting to read from the file" on IS 6.0.9.22

Synopsis: Error on installing Interprise Suite 6.0.9.22 A network error occurred while...

Known Issue in Interprise Suite 5.6 - Cannot Print Purchase Order

Synopsis: Go to Supplier > Find Purchase Order > Select any existing Purchase Order >...

Posting Invoice Created Back Order for Drop Ship Items

Synopsis: Converting a Sales Order to Sales Invoice for Drop Ship Item put the total quantity in...

Recommended Size of Company Logo in Company Setup

  The exact pixel size of the Company Logo.Dimensions: 240 x 185.Width: 240 pixels.Height: 185...

Removing the Tax ID and Company Registration Label on Report

Synopsis:  Removing the Tax ID and Company Registration Label on Report   Procedure: There is...

Setting Up "No Payment Required" for Payment Term

Synopsis: How to Set Up "No Payment Required" Payment Term   Procedure: eCommerce Plus has its...

Setting Up the Multi-Currency Feature

Together with its capability of accommodating businesses of varied language and culture,...

Shipping Error on the Webstore: (HardError: [111210] The requested service is unavailable between the selected locations

Synopsis: The error shows up in the Shipping Method Page on Checkout Process in the webstore:...

Shipping Module Keeps Freezing During Shipment or Opening of the Carrier Details

Synopsis: After upgrading to IS 5.6.19 version, The shipping module keeps freezing while...

Shipping Rate Inquiry Does Not Show Carrier List

Synopsis: Processing Shipping Rates inquiry in the Shipping module did not give me any list of...

Show on Web and Show Buy Button is Missing on a Specific Workstation

Synopsis: Show on Web and Show Buy Button is missing.   Cause: The user changed their...

Upgrading SP3.2 and SP2 Database Will Stop at 5%

Symptoms  Upgrading SP3.2 and SP2 database will stop at 5% and will not continue to update....

‘Connection Failed! Access Denied’ Cannot Connect Thru Web Services

Synopsis: Error message when connecting to the Web Services and when hitting test in the...