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Synopsis: "Invalid D: drive" Error during Installation   Solution: Use the subst command to reassociate the drive letter with a temporary location. This DOS utility allows users to connect and disconnect a drive...

Symptoms: Salt is Not at Least Eight Bytes error on processing Sales Order in the webstore using PayPal   Solution:  Set up your PayPal as Credit Card Gateway in Banking > Setup > Credit Card Gateway >...

Synopsis: Australia Postal Code is set to inactive in the System Manager Postal Code.    Solution  1. Backup the database 2. Run indicated script using SQL Management Studio UPDATE systemPostalCode SET isActive...

Symptoms "Server was unable to process request. The system cannot find the file specified" error is displayed when creating the Cache Database. Solution:  Check the following in your Web Server machine. 1. Make sure...

Synopsis:After the upgrade to IS version 5.5R3, the system does not allow entering any decimal quantity in the Inventory Weight Field  Solution:This is an issue with the upgrade and is caused by the Quantity Decimal...

Synopsis: An error occurs while undertaking the current web request. Cause: The application pool is not set up properly Solution: 1. Open Internet Information Services (IIS) 2. Make sure the Application Pool for...

Synopsis: How to connect in Interprise Cloud Environment using the RDP file. Procedure 1. Right-click on the RDP file and open with Remote Desktop Connection   2. You will be prompted with box asking if you want...

Synopsis After a fresh install of Interprise Suite (IS) and Interprise Suite eCommerce (ISE), connecting to IS through Web Services produces an error. Clicking the Web Option > images Tab also causes the same...

Synopsis: In the DBMC connection, clicking Test Connection to a Remote Server says Connection Succeeded but clicking Ok will give an SQL connection error. Cause: You are trying to connect on the SQL Instance Name...

 Synopsis:   Solutions: Log in to SQL Server Management Studio and connect to the Server Instance name Select the specific database > Security > Users > Right-click  on the Username > Properties...

Synopsis Deleting the Company Logo in one of the Interprise Suite Report using the Report Designer will prompt this error: Check binding of fields! After adding the correct fields save the report.Additional...

The Interprise Suite Import Wizard does not Import Transactional data such as Sales Order (SO), SI (Sales Invoice), Customer Receipt, etc., You need to create those transactions manually inside Interprise Suite Client....

Synopsis: Generating Shipment Label prompts: Error 930 - Service Type Ground Home Delivery must be designated as Residential Delivery   Cause: Ground Home Delivery Service Type requires Residential Address Type...

Synopsis: Upgrading from IS 5.6.18 version to IS 5.6.19 produces below error during installation The installer has encountered an unexpected error installing package. This may indicate a problem with this package....

Synopsis: After updating to IS 5.6.18, error prompts in creating Shipments in Sales Order form.The following exception was caught by the Interprise Suite.03/14/2011 11:05:52Type : System.FormatException, mscorlib,...

Symptoms Error in importing through System Manager > Data Dictionary > Import Data Import Started 10/8/2010 12:37:43 PM FridayImport from C:\Documents andSettings\Ed\Desktop\DoublePriceListrev9_92ndHalf.xls...

Synopsis: After you set up the website in the IIS and try to browse, it generates an error message below: Server Error in '/ISEDemo' Application....

Synopsis: FedEx Error when generating a Shipping Label :  ERROR: [1000] Authentication Failed   Solution: There are two things that we need to check on this error: 1. Your credentials are incorrect. If you...

Synopsis: When generating Endicia Shipping label, an error message will pop up : [1001] Missing or invalid data element: InsuredValue. Error encountered (Log ID: 36974)Solution: The selected Endicia service needs an...

Synopsis:  If you set an insured value to your Shipment, ‘[163] Error parsing XML. There is an error in XML document (24, 21). Error encountered (Log ID: 43945)’ will be prompted when tried to generate a Shipment Label...

Cause: You will get Response Msg: Reversed after capturing the Credit Card Payment if the authorized amount is different from what was captured.   Solution: Credit Card will be just charged with what is captured so...

Synopsis: How to allocate Credit Memo to a posted Sales Invoice   Procedure Go to Customer module >  New > Customer Receipt. A search list of customers will display. Select the Customer in the list to...

Synopsis: How to allocate Credit Memo to a Posted Sales Invoice   Procedure Go to Customer Module > New > Select Customer Receipt. A search list of customers will display. Select the customer in the list to...

Symptoms: When creating a new Customer Payment using a Credit Card, the error below shows up. Error Details: <Please specify credit card gateway in the system payment type>.  Solutions: The Credit Card...

Synopsis: The Customer has a multiple Ship-To list Contact and how can you assign a default Ship-to name so that when Sales Order is created to the customer, it will use that Ship-To Contact by default. Procedure...

Synopsis The Import Wizard only accepts or import Stock Items.  Procedure The script will only work if are no transactions created yet on the Items. To change the Stock Item Type to Non-Stock Item Type, see the steps...

Synopsis:  How to change the status of the Inventory Item from Active to Discontinued? Procedure:  Open the Inventory Item in the Find > Item (411). In the Item Form's General Tab, change the Status to...

Synopsis How to connect to the database using LAN connection only? Procedure In the Sign In page, the default configuration is displayed. You may switch to another database to connect to by selecting the company...

Synopsis: How to Connect to the Hosted Database using Webservices? *The web service URL, User name, and Password is already given.   Procedure 1. Install the Interprise Suite client application. The Installer...

Synopsis How to create a second company Web Services URL after creating a second company database.   Procedure Copy the Business folder located in the IS installation folder ex. C:\Program Files (x86)\Interprise...

Synopsis  How to assign a specific Shipping Method Group to a particular Country so that when someone registered on the website or when you create a customer in the system, it will automatically have those Shipping...

Download the attached document in the links for step by step instructions on how you can customize your Shipping Report. For UPS:...

Synopsis The Credit Memo was already allocated to a particular Sales Invoice but it was not the correct Sales Invoice that should be allocated and want this Credit Memo to be allocated to another Sales Invoice....

Synopsis: How to Edit System Email in Interprise Suite 6   Procedure: Go to the Specific Module where the Transaction is located. (eg. we will edit the System Email for Sales Invoice or Sales Order). Go to the...

The Product Filtering feature of Connected Business allows you to control what products can be seen by your different customers on the website. This feature lets you define product groups that can be assigned to various...

Synopsis Logging in to the database prompts:  You are signed in on another computer. Please log out of the Computer "PC name" to continue.   Procedure This is happening when user did not properly sign out on from...

Synopsis Instead of typing in the records and data manually, the import routine allows you to enter data directly from Excel files.   Procedure 1. Go to System Manager module > Tools > Double-click on Import...

Synopsis How to import webstore Images without opening each of the Inventory items in the Inventory Module? Procedure Go to the System Manager Module > Tools > Manage Data Dictionary under the Tools menu. The...

Synopsis How to install Interprise using the ZIP files of Interprise Suite Installation folder. Procedure Prerequisites before installation: .NET 2 Framework SP2 .NET 3 SP2 MSXML6 Microsoft .NET Framework 3.5...

  Synopsis: How to integrate USPS Shipping Carrier with Interprise Suite?     Procedure   To integrate USPS Shipping with Interprise Suite,    1. You will need to get a USPS User ID. 2. You will need to set up...

Synopsis How the System validates the Postal Code, City and Country entered on the Webstore during the Check Out Order process?   Procedure Run and login to the Interprise Suite. Go to System Manager > Country....

Synopsis How to manually allocate the Customer Payment to the Customer Outstanding Balances   Procedures You can select which Payments or Credits to allocate to the documents in the Debits tab and specify the amount...

Synopsis: How to register specific dlls in your database using the Interprise Plugin Manager?   Procedure Sign in to the Interprise Suite Client. Go to System Manager Module > Tools > Plugin Manager  Click...

Synopsis  After modifying the Check Stub Stub and Stub Stub Check report in the Print Report Style option, you want it back again to the original report to start over. Then, you will need to reset the report. Or, after...

    Price Lists offers the greatest amount of flexibility by allowing you to set up an unlimited number of price lists per currency. Price lists support quantity discount schedules and can be set by units of measure....

Synopsis: After setting up all the products and configurations inside the Interprise Suite client application, you must set up your Shopping Cart to accept live transactions.   Procedure: 1. Obtain an SSL...

Synopsis: How to Set Up the Moneris Canada DirectPost?   Procedure: 1. Login to the Moneris Merchant Resource Center using your account username, store id, and Password in this link :...

Synopsis Only Sales Orders created from the website will show on the Customer Account Order/Billing History. To show the Sales Orders on the websites that are created inside the Interprise Suite, follow the procedure...

Procedure: Go to 300 Supplier > Tools > Void Payment. Select the Supplier Payment you want to void under the Posted Supplier Payment tab. The Void Payment History tab shows all Voided Supplier Payments. In...

Synopsis: Receiving error ISSIMODEL database version from the server is incompatible with DBMC client version 6.x.x.x when logging in to the DBMC after upgrading Interprise Suite   Solution: Delete the current...

Synopsis: Importing through System Manager > Import Wizard, an error comes up upon clicking Start Import. Unable to connect to import file or cannot transfer data from Excel.Please make sure that the file can be...

Synopsis: The Installer tried to download the WSE runtime during the installation process but for some reason, it failed or did not found the link to download.   Solution: 1. Download the WSE 3.0 Runtime for .NET in...

Synopsis: Error on installing Interprise Suite 6.0.9.22 A network error occurred while attempting to read from the file:C:\Users\ComputerName\AppData\Local\Temp\mia1\Interprise_6_0_8_20_x86FULL.msi Solution:...

Synopsis: Go to Supplier > Find Purchase Order > Select any existing Purchase Order > Print In Print Dialog box, select Printer to print. Nothing happens Cause: ReportStructure and...

Synopsis: Converting a Sales Order to Sales Invoice for Drop Ship Item put the total quantity in the Back Order (BO) column and posting the Sales Invoice will create a Back Order transaction. Solution: Do not convert...

  The exact pixel size of the Company Logo.Dimensions: 240 x 185.Width: 240 pixels.Height: 185 pixels.Applicable Products: All Interprise Suite Version 

Synopsis:  Removing the Tax ID and Company Registration Label on Report   Procedure: There is no way to edit the labels through UI since company information is directly fetched from the database through a stored...

Synopsis: How to Set Up "No Payment Required" Payment Term   Procedure: eCommerce Plus has its own set of pre-defined payment terms. It will depend on the option of the user whether to use it or create a new one....

Together with its capability of accommodating businesses of varied language and culture, Interprise Suite eCommerce is very much capable of transacting businesses to these according to their specific currencies. This...

Synopsis: The error shows up in the Shipping Method Page on Checkout Process in the webstore: UPS Worldwide Expedited (HardError:[111210] The requested service is unavailable between the selected locations..) UPS...

Synopsis: After upgrading to IS 5.6.19 version, The shipping module keeps freezing while processing shipment and force close the application.   Cause: Shipping DLLs on the installation folder did do not update...

Synopsis: Processing Shipping Rates inquiry in the Shipping module did not give me any list of the Shipping Carriers   Solution: This happened because there is no warehouse assign to the user account. To resolve...

Synopsis: Show on Web and Show Buy Button is missing.   Cause: The user changed their workstation display settings to 125% or 150%.   Solution: 1. Go to Start Menu > Select Control Panel > select Appearance...

Symptoms  Upgrading SP3.2 and SP2 database will stop at 5% and will not continue to update.   Solution This is a very old database version and upgrading the database directly to 5.6 version will have a problem, To...

Synopsis: Error message when connecting to the Web Services and when hitting test in the Application Configuration Tool.     Solution: Go to the folder location: C:\Users\All...