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 'Invalid D: drive' Error During Installation

Synopsis: "Invalid D: drive" Error during Installation   Solution: Use the subst command to reassociate the drive letter with a temporary location. This DOS utility allows users to connect...

 'Salt is Not at Least Eight Bytes' Error on Processing PayPal Order

Symptoms: Salt is Not at Least Eight Bytes error on processing Sales Order in the webstore using PayPal   Solution:  Set up your PayPal as Credit Card Gateway in Banking > Setup >...

 Australia Postal Code is Inactive in System Manager

Synopsis: Australia Postal Code is set to inactive in the System Manager Postal Code.    Solution  1. Backup the database 2. Run indicated script using SQL Management Studio UPDATE...

 Cache Database Error: Server was unable to process request. The system cannot find the file specified.

Symptoms "Server was unable to process request. The system cannot find the file specified" error is displayed when creating the Cache Database. Solution:  Check the following in your Web Server...

 Cannot Enter Quantity Decimal in Item Weight

Synopsis:After the upgrade to IS version 5.5R3, the system does not allow entering any decimal quantity in the Inventory Weight Field  Solution:This is an issue with the upgrade and is caused by...

 Configuration Error: <Compilation debug="false"... targetFramework ="4.0">

Synopsis: An error occurs while undertaking the current web request. Cause: The application pool is not set up properly Solution: 1. Open Internet Information Services (IIS) 2. Make sure the...

 Connecting to Interprise Cloud thru the RDP file

Synopsis: How to connect in Interprise Cloud Environment using the RDP file. Procedure 1. Right-click on the RDP file and open with Remote Desktop Connection   2. You will be prompted with...

 Connection failed! WSE032: There was an error loading the microsoft.web.services3 configuration sections

Synopsis After a fresh install of Interprise Suite (IS) and Interprise Suite eCommerce (ISE), connecting to IS through Web Services produces an error. Clicking the Web Option > images Tab...

 DBMC Could Not Connect to the Remote Server

Synopsis: In the DBMC connection, clicking Test Connection to a Remote Server says Connection Succeeded but clicking Ok will give an SQL connection error. Cause: You are trying to connect on the...

 Database Permission Error on Signing In to Interprise Suite 6

 Synopsis:   Solutions: Log in to SQL Server Management Studio and connect to the Server Instance name Select the specific database > Security > Users > Right-click  on the...

 Deleting the Company Logo in the Report Create Binding Error Message

Synopsis Deleting the Company Logo in one of the Interprise Suite Report using the Report Designer will prompt this error: Check binding of fields! After adding the correct fields save the...

 Does Interprise Suite Import Transactional Data?

The Interprise Suite Import Wizard does not Import Transactional data such as Sales Order (SO), SI (Sales Invoice), Customer Receipt, etc., You need to create those transactions manually inside...

 Error 930 - Service Type Ground Home Delivery Must be Designated as Residential Delivery

Synopsis: Generating Shipment Label prompts: Error 930 - Service Type Ground Home Delivery must be designated as Residential Delivery   Cause: Ground Home Delivery Service Type requires...

 Error Code 2705 on Installing Interprise Suite

Synopsis: Upgrading from IS 5.6.18 version to IS 5.6.19 produces below error during installation The installer has encountered an unexpected error installing package. This may indicate a...

 Error in Creating Shipment: Input string was not in a correct format.

Synopsis: After updating to IS 5.6.18, error prompts in creating Shipments in Sales Order form.The following exception was caught by the Interprise Suite.03/14/2011 11:05:52Type :...

 Error in Importing Item, Customer etc... "CacheTables" Using the Data Dictionary Import Data

Symptoms Error in importing through System Manager > Data Dictionary > Import Data Import Started 10/8/2010 12:37:43 PM FridayImport from C:\Documents...

 Error on Browsing Webstore: The specified module could not be found (Exception from HRESULT: 0x8007007E)

Synopsis: After you set up the website in the IIS and try to browse, it generates an error message below: Server Error in '/ISEDemo' Application....

 Fedex Error When Getting a Label. ERROR: [1000] Authentication Failed

Synopsis: FedEx Error when generating a Shipping Label :  ERROR: [1000] Authentication Failed   Solution: There are two things that we need to check on this error: 1. Your credentials are...

 Generating Endicia Label Prompted: Error: [1001] Missing or invalid data element: InsuredValue

Synopsis: When generating Endicia Shipping label, an error message will pop up : [1001] Missing or invalid data element: InsuredValue. Error encountered (Log ID: 36974)Solution: The selected...

 Generating Shipment Label Using Endicia Prompted Error: [163] Error parsing XML. There is an error in XML document (24, 21)

Synopsis:  If you set an insured value to your Shipment, ‘[163] Error parsing XML. There is an error in XML document (24, 21). Error encountered (Log ID: 43945)’ will be prompted when tried to...

 Getting ‘Response Msg: REVERSED Authorization’ Message after Credit Card Payment Capture

Cause: You will get Response Msg: Reversed after capturing the Credit Card Payment if the authorized amount is different from what was captured.   Solution: Credit Card will be just charged...

 How to Allocate a Credit Memo to Posted Sales Invoice - Interprise Suite 6

Synopsis: How to allocate Credit Memo to a posted Sales Invoice   Procedure Go to Customer module >  New > Customer Receipt. A search list of customers will display. Select the...

 How to Allocate a Credit Memo to a Posted Sales Invoice - Interprise Suite 5

Synopsis: How to allocate Credit Memo to a Posted Sales Invoice   Procedure Go to Customer Module > New > Select Customer Receipt. A search list of customers will display. Select the...

 How to Assign Credit Card Gateway in Payment Type - Interprise Suite 5

Symptoms: When creating a new Customer Payment using a Credit Card, the error below shows up. Error Details: <Please specify credit card gateway in the system payment type>....

 How to Assign Customer's 'Default Ship To Name'

Synopsis: The Customer has a multiple Ship-To list Contact and how can you assign a default Ship-to name so that when Sales Order is created to the customer, it will use that Ship-To Contact by...

 How to Change Item Type from "Stock" to "Non-stock" after Import

Synopsis The Import Wizard only accepts or import Stock Items.  Procedure The script will only work if are no transactions created yet on the Items. To change the Stock Item Type to Non-Stock...

 How to Change the Status of the Item

Synopsis:  How to change the status of the Inventory Item from Active to Discontinued? Procedure:  Open the Inventory Item in the Find > Item (411). In the Item Form's General Tab, change the...

 How to Connect To The Database Using LAN connection - Interprise Suite

Synopsis How to connect to the database using LAN connection only? Procedure In the Sign In page, the default configuration is displayed. You may switch to another database to connect to by...

 How to Connect to the Hosted Database using Web Services - Interprise Suite

Synopsis: How to Connect to the Hosted Database using Webservices? *The web service URL, User name, and Password is already given.   Procedure 1. Install the Interprise Suite client...

 How to Create a Second Company Web Services URL

Synopsis How to create a second company Web Services URL after creating a second company database.   Procedure Copy the Business folder located in the IS installation folder ex. C:\Program...

 How to Create a Shipping Method Group to a Particular Country

Synopsis  How to assign a specific Shipping Method Group to a particular Country so that when someone registered on the website or when you create a customer in the system, it will automatically...

 How to Customize Shipping Report Using Zebra Z4Mplus

Download the attached document in the links for step by step instructions on how you can customize your Shipping Report. For UPS:...

 How to Deallocate Customer Credit Memo - Interprise Suite

Synopsis The Credit Memo was already allocated to a particular Sales Invoice but it was not the correct Sales Invoice that should be allocated and want this Credit Memo to be allocated to another...

 How to Edit System Email - Interprise Suite

Synopsis: How to Edit System Email in Interprise Suite 6   Procedure: Go to the Specific Module where the Transaction is located. (eg. we will edit the System Email for Sales Invoice or Sales...

 How to Enable, Create, Assign and Modify Product Filter

The Product Filtering feature of Connected Business allows you to control what products can be seen by your different customers on the website. This feature lets you define product groups that can...

 How to Force Sign Out IS Users In The Database – Interprise Suite

Synopsis Logging in to the database prompts:  You are signed in on another computer. Please log out of the Computer "PC name" to continue.   Procedure This is happening when user did not...

 How to Import Data in Interprise Suite

Synopsis Instead of typing in the records and data manually, the import routine allows you to enter data directly from Excel files.   Procedure 1. Go to System Manager module > Tools >...

 How to Import Item Web Images Using the Import Wizard - Interprise Suite

Synopsis How to import webstore Images without opening each of the Inventory items in the Inventory Module? Procedure Go to the System Manager Module > Tools > Manage Data Dictionary...

 How to Install IS using ZIP file of Interprise Suite Installation folder

Synopsis How to install Interprise using the ZIP files of Interprise Suite Installation folder. Procedure Prerequisites before installation: .NET 2 Framework SP2 .NET 3 SP2 MSXML6...

 How to Integrate USPS Shipping Carrier - Interprise Suite

  Synopsis: How to integrate USPS Shipping Carrier with Interprise Suite?     Procedure   To integrate USPS Shipping with Interprise Suite,    1. You will need to get a USPS User ID. 2....

 How to Make the Country Postal Code Searchable

Synopsis How the System validates the Postal Code, City and Country entered on the Webstore during the Check Out Order process?   Procedure Run and login to the Interprise Suite. Go to System...

 How to Manually Allocate the Customer Receipt - Interprise Suite

Synopsis How to manually allocate the Customer Payment to the Customer Outstanding Balances   Procedures You can select which Payments or Credits to allocate to the documents in the Debits tab...

 How to Register DLLS Using the Interprise Plugin Manager

Synopsis: How to register specific dlls in your database using the Interprise Plugin Manager?   Procedure Sign in to the Interprise Suite Client. Go to System Manager Module > Tools >...

 How to Reset The Check Stub Stub and Stub Stub Check Report

Synopsis  After modifying the Check Stub Stub and Stub Stub Check report in the Print Report Style option, you want it back again to the original report to start over. Then, you will need to reset...

 How to Set Up Price List - Interprise Suite

    Price Lists offers the greatest amount of flexibility by allowing you to set up an unlimited number of price lists per currency. Price lists support quantity discount schedules and can be set...

 How to Set Up the Store for Going Live

Synopsis: After setting up all the products and configurations inside the Interprise Suite client application, you must set up your Shopping Cart to accept live transactions.   Procedure: 1....

 How to Setup Moneris Canada DirectPost Live Account

Synopsis: How to Set Up the Moneris Canada DirectPost?   Procedure: 1. Login to the Moneris Merchant Resource Center using your account username, store id, and Password in this link :...

 How to Show Sales Order Created on IS Client in on Webstore's Customer Account

Synopsis Only Sales Orders created from the website will show on the Customer Account Order/Billing History. To show the Sales Orders on the websites that are created inside the Interprise Suite,...

 How to Void Supplier Payment - Interprise Suite

Procedure: Go to 300 Supplier > Tools > Void Payment. Select the Supplier Payment you want to void under the Posted Supplier Payment tab. The Void Payment History tab shows all Voided...

 ISSIMODEL Database Version from the Server is Incompatible with DBMC Client Version

Synopsis: Receiving error ISSIMODEL database version from the server is incompatible with DBMC client version 6.x.x.x when logging in to the DBMC after upgrading Interprise Suite   Solution:...

 Import Wizard Error 80040154 : Unable to connect to import file or cannot transfer data from Excel

Synopsis: Importing through System Manager > Import Wizard, an error comes up upon clicking Start Import. Unable to connect to import file or cannot transfer data from Excel.Please make sure...

 Installation Failed While Downloading WSE Runtime - Interprise Suite

Synopsis: The Installer tried to download the WSE runtime during the installation process but for some reason, it failed or did not found the link to download.   Solution: 1. Download the WSE...

 Installation error "A network error occurred while attempting to read from the file" on IS 6.0.9.22

Synopsis: Error on installing Interprise Suite 6.0.9.22 A network error occurred while attempting to read from the...

 Known Issue in Interprise Suite 5.6 - Cannot Print Purchase Order

Synopsis: Go to Supplier > Find Purchase Order > Select any existing Purchase Order > Print In Print Dialog box, select Printer to print. Nothing happens Cause: ReportStructure and...

 Posting Invoice Created Back Order for Drop Ship Items

Synopsis: Converting a Sales Order to Sales Invoice for Drop Ship Item put the total quantity in the Back Order (BO) column and posting the Sales Invoice will create a Back Order transaction....

 Recommended Size of Company Logo in Company Setup

  The exact pixel size of the Company Logo.Dimensions: 240 x 185.Width: 240 pixels.Height: 185 pixels.Applicable Products: All Interprise Suite Version 

 Removing the Tax ID and Company Registration Label on Report

Synopsis:  Removing the Tax ID and Company Registration Label on Report   Procedure: There is no way to edit the labels through UI since company information is directly fetched from the...

 Setting Up "No Payment Required" for Payment Term

Synopsis: How to Set Up "No Payment Required" Payment Term   Procedure: eCommerce Plus has its own set of pre-defined payment terms. It will depend on the option of the user whether to use it or...

 Setting Up the Multi-Currency Feature

Together with its capability of accommodating businesses of varied language and culture, Interprise Suite eCommerce is very much capable of transacting businesses to these according to their...

 Shipping Error on the Webstore: (HardError: [111210] The requested service is unavailable between the selected locations

Synopsis: The error shows up in the Shipping Method Page on Checkout Process in the webstore: UPS Worldwide Expedited (HardError:[111210] The requested service is unavailable between the...

 Shipping Module Keeps Freezing During Shipment or Opening of the Carrier Details

Synopsis: After upgrading to IS 5.6.19 version, The shipping module keeps freezing while processing shipment and force close the application.   Cause: Shipping DLLs on the installation folder...

 Shipping Rate Inquiry Does Not Show Carrier List

Synopsis: Processing Shipping Rates inquiry in the Shipping module did not give me any list of the Shipping Carriers   Solution: This happened because there is no warehouse assign to the user...

 Show on Web and Show Buy Button is Missing on a Specific Workstation

Synopsis: Show on Web and Show Buy Button is missing.   Cause: The user changed their workstation display settings to 125% or 150%.   Solution: 1. Go to Start Menu > Select Control Panel...

 Upgrading SP3.2 and SP2 Database Will Stop at 5%

Symptoms  Upgrading SP3.2 and SP2 database will stop at 5% and will not continue to update.   Solution This is a very old database version and upgrading the database directly to 5.6 version...

 ‘Connection Failed! Access Denied’ Cannot Connect Thru Web Services

Synopsis: Error message when connecting to the Web Services and when hitting test in the Application Configuration Tool.     Solution: Go to the folder location: C:\Users\All...