Articles

How to Modify The New Customer Welcome Email Notification

Synopsis:  How to modify or change the website's new customer welcome email notification which...
"inc VAT" Prompts When Adding Items on the Website Cart

Synopsis: "inc VAT" prompts when adding items on the cart   Cause: Error prompts when you...
Browsing Issues Using Internet Explorer 11 in the Website

Synopsis: Encountering browsing issues such as error messages being displayed in the web pages...
Bulk Upload of Product Images to the Webstore

This shows you how to upload product images on the webstore using Connected Business 13. It...
Cannot Resolve the Collation Conflict between "SQL_Latin1_General_CP1_CI_AS" and "Latin1_General_CI_AS" in the equal to operation.

  Synopsis: This error will be displayed on your webstore:   Server Error in '/' Application....
Configuration Error: <Compilation debug="false"... targetFramework ="4.0">

Symptoms An error occurs while undertaking the current web request. Cause: The application...
Connected Business Will No Longer Support Google Checkout on Next Major Release

Effective November 20th, 2013, Google Checkout was shut down and is no longer processing...
Could Not Checkout in the Website Using IE 10

If any of your customers using Internet Explorer 10 are reporting problems that they cannot...
Default Size Dimension For The Images

Product Images in Interprise Suite and Connected Business eCommerce come in three standard...
Error Message "The state field is required" in processing Credit Card using Interprise Gateway 2.0

Synopsis: Processing order on the website for International Customers produces an error with...
Error message "Incorrect password! Please verify your password" in Resetting the Web Cache

Symptoms:  Error when clicking Reset Web Cache from Application Configuration in the eCommerce...
Exception=String Or Binary Data Would Be Truncated Error In Search

Synopsis: When tried to search an item, this message will be displayed: Exception=String or...
File Size Change After Uploading Web Images On The Item

Synopsis: Using the app config UseImageResize, the original file size of the images changes...
How Are The Products Images Stored

Synopsis: How does the software know where product images are stored?  Where is that kept in the...
How Do I Use The Address Verification Service (AVS)? What Settings Should I Configure?

The Address Verification Service (AVS) is a standard credit card verification feature that...
How To Change The Default Skin In The Shopping Cart

Synopsis: How to change the Website’s Default Skin to point to your own skin folder. Procedure:...
How To Create Request for Quote Orders On The Webstore

Synopsis: How To Create Request for Quote Orders On The Webstore Procedure Open the client...
How To Edit Credit Card Image in the Website Payment Page?

Credit Card images displayed in Payment Page are located in Web/skins/<Skin #>/images. *#-...
How To Hide Unit Measure In The Website

Synopsis Hiding a unit measure on the Product Page allows the store admin to restrict customers...
How To Make Multiple Email Account For Webstore Email Notifications

Synopsis: The Webstore's Default Email Account field can only be assigned with an individual...
How To Make Website A Wholesale Website

Synopsis: How To Create A Wholesale Website Procedure: Go to eCommerce > Setup >...
How To Set Shopping Cart Not To Require Postal Code In Countries

By default, the application requires the Postal Code in every country. However, you can set...
How To Set Up Email Templates for Password Recovery, Customer Welcome and Order Confirmation

Synopsis: How To Set Up Email templates for Password Recovery, Customer Welcome and Order...
How To Setup Google ReCAPTCHA V3 Keys for Your Webstore

  1. Go to https://g.co/recaptcha/v3 to register reCAPTCHA v3 keys 2. Enter Label e.g....
How To Show Other Country In The Shopping Cart

Synopsis The United States of America and the United Kingdom are the default countries shown in...
How To Show Subcategories With Images

Synopsis: How to show images for each subcategory instead of a bulleted list when a customer...
How To Upload Images Using Mini Admin Site

1. Type the admin site for your webstore site in the address bar of your browser. Use this...
How and Where to Place Favicon Image

Synopsis: Where does the favicon image be placed? Solution or Procedure : Creating a Favicon...
How to Allow Manually Created Sales Order to Show in the Website

  One of the features included in the Sales Order form is the Webstore Code. It allows you to...
How to Disallow Customer to Add Items to Cart if it is Out Of Stock

Synopsis: How to Disallow Customer to Add Items to Cart if it is Out Of Stock? Solution: You...
How to Enable, Create, Assign and Modify Product Filter

The Product Filtering feature of Connected Business allows you to control what products can be...
How to Generate SSL Certification?

Get SSL Certification SSL (Secure Sockets Layer ) is a protocol that ensures a secure...
How to Give Connected Business User Access to the Webstore Admin Page

Any Connected Business user may access the mini admin site as long as he was given access through...
How to Modify The Order Notification Email To The Customer

Synopsis: How to modify or change the website order notification email which was sent to the...
How to Move the Layout of Facebook Comment to Top of Accessories and Suggestion Items

Synopsis:  How to move the layout of Facebook comments to the top of accessories and suggestion...
How to Set Up One-Page Checkout

One-Page Checkout is a shopping cart design where the checkout process can be done in just one...
How to Set Up String Resources for Other Languages in your Webstore

In the Connected Business eCommerce module, string resources are defined only for the default...
How to Set Up the Store to Go Live

Synopsis: After setting up all the products and configurations inside the client application,...
Image Not Resizing When Uploaded Using Web Admin Console (or Site Editor)

Issue:When uploading an image using the web admin console or site editor, the image gets cropped...
Lack of Synchronization Between Sender and Receiver Clocks

Symptoms: Error Details: An error was discovered processing the <Security> header...
List of Supported Payment Gateways

List of Supported Payment Gateways Authorize.Net CyberSource Eway Interprise Gateway...
Mobile News Error Exception = Invalid column name 'Deleted'. Invalid column name 'Deleted'

Synopsis: Browsing the website in a mobile device and clicking on News will give the error...
Mobile Site Server Error: Server Error in ‘/’ Application

Symptoms: Server Error in ‘/’ Application will be displayed when browsing the mobile site....
Modify Session Expiration of the Admin Site

Spending more time in your admin site, you will notice that extended periods of time will trigger...
Orbital Gateway Information

These are the list of general information that Orbital Gateway customers should know.1. Your...
POS Browsing Error: Server Error in '/CBPOSSVC14' Application

Synopsis: Server Error in '/CBPOSSVC14' Application.Could not load file or assembly...
Patch to Support New PayPal Security Requirements

Since this new PayPal security requirement is only supported in v16 (16.0.0.500), here is a...
PayPal ErrorCode: 10412] Payment has already been made for this InvoiceID

Synopsis: "[PayPal ErrorCode: 10412] Payment has already been made for this InvoiceID" Error...
PayPal Express Checkout Payment

PayPal Express Checkout Payment In Connected Business, the PayPal option is included in the...
Port Number Issue in Setting Up Order Notification in the Website Using Gmail Account

Synopsis: Getting an error when clicking on Send Test Receipt while setting up the Order...
Rate Quotes Option is Greyed Out during Shipment if From Web Orders

Synopsis: Rate Quotes option is greyed out or disabled during shipment if from web orders...
Response Msg: This transaction has been authorized verbally. Please perform a force transaction manually to capture the funds

Synopsis: After selecting the Verbal Authorize and Force option when creating a credit card...
Running CuteLiveSupport as a Virtual Application under CBE Website

CuteLiveSupport works as another web site with just another port number. To get the LiveChat...
SagePay Test Credit Card Numbers That You Can Use For Testing Integration

These are the list of credit card numbers that you can use for testing SagePay. Please note that...
Sales Order and New User Notifications Are Not Sending

Synopsis: Sales Order, new user, and other website notifications are not sending. Cause: The...
Setting Up Your Own Blog

Connected Business eCommerce now allows you to create and maintain your own blog in your...
Show On Web and Show Buy Button Are Missing On A Specific Workstation

Synopsis: Show On Web and Show Buy Button are missing on a specific workstation Cause: User...
Uploading Product Image on the Webstore through Web Manager

Giving Connected Business User Access to Web ManagerAny Connected Business user may access the...
Webstore Order Summary Displays "This shipping option is not supported in your destination address"

Synopsis: After adding items on the cart and proceeding to the shopping cart page, the text line...
What Is The Web.Config File?

The web.config file is an XML formatted file where the eCommerce’s system settings are defined....
When Tried To Process Paypal Checkout Express, 'Errors: 1000x: Security header is not valid' Prompts

Synopsis: When tried to process Paypal Checkout Express, this message is displayed  'There is a...
‘(HardError:[111057] This measurement system is not valid for the selected country..)’ Displays in Shipping Method Page

Symptoms: The indicated error message will be displayed in selecting Shipping Methods in the...
‘WebsiteCode Is Not Specified’ Error

Synopsis: An error occurs while undertaking the current web request.   Value cannot be...