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Synopsis:  How to modify or change the website's new customer welcome email notification which was sent to the customer when they register on the website?   Procedure: 1. Change the value for store name located in...

Synopsis: "inc VAT" prompts when adding items on the cart   Cause: Error prompts when you click on "Add to cart" while the Item page is still loading Solution:  Please download product_ajax.js in...

Synopsis: Encountering browsing issues such as error messages being displayed in the web pages and buttons not proceeding to its corresponding pages if using Internet Explorer 11 XmlPackage Exception: Exception=Last...

This shows you how to upload product images on the webstore using Connected Business 13. It will allow you to easily upload hundreds or thousands of images in a single data import.    Fill Out the Import Template...

  Synopsis: This error will be displayed on your webstore:   Server Error in '/' Application. -------------------------------------------------------------------------------- Cannot resolve the collation conflict...

Symptoms An error occurs while undertaking the current web request. Cause: The application pool is not properly setup   Solution 1. Open Internet Information Services (IIS) 2. Make sure the Application pool of...

Effective November 20th, 2013, Google Checkout was shut down and is no longer processing payments. Google Checkout To Shut Down On November 20:...

If any of your customers using Internet Explorer 10 are reporting problems that they cannot continue checkout, register as new customers, or clicking buttons on the website do not do anything, you may need to download a...

Product Images in Interprise Suite and Connected Business eCommerce come in three standard default sizes – Icon, Medium, and Large. In terms of the pixel unit, the assigned dimension for each size of these images are...

Synopsis: Processing order on the website for International Customers produces an error with authorizing a credit card using Interprise Gateway 2.0 Error Number: 1 Result: The state field is required...

Symptoms:  Error when clicking Reset Web Cache from Application Configuration in the eCommerce Module. Server Error in '/' Application.Incorrect password!  Please verify your password.Description: An unhandled...

Synopsis: When tried to search an item, this message will be displayed: Exception=String or binary data would be truncated error in search    Cause: This was caused by a Category name that has a text greater than 30...

Synopsis: Using the app config UseImageResize, the original file size of the images changes after uploading it in the Item web images.   Solution: There are many factors to consider that affect the final image when...

Synopsis: How does the software know where product images are stored?  Where is that kept in the database? Answer: The Images are not saved in the database.  The software looks for images in the /images/product/icon...

The Address Verification Service (AVS) is a standard credit card verification feature that compares the billing address provided by a customer for a credit card transaction with the billing address on file for the...

Synopsis: How to change the Website’s Default Skin to point to your own skin folder. Procedure: Copy and paste your skin folder in the Skins folder inside the Web folder. e.g. Web\skins Make sure the name of your...

Synopsis: How To Create Request for Quote Orders On The Webstore Procedure Open the client application and log in using your account. Go to the Banking > Setup > Payment Term In the Payment Term form, click...

Credit Card images displayed in Payment Page are located in Web/skins/<Skin #>/images. *#- Indicate the-skin number that your website is currently using. For example, Web/skin/Skin_99/images/visa.gif...

Synopsis Hiding a unit measure on the Product Page allows the store admin to restrict customers from choosing their desired unit measure for the product they intend to buy other than what has been set as default.  In...

Synopsis: The Webstore's Default Email Account field can only be assigned with an individual email because it is what the system also uses as an email sender for email reports.   Solution: *Do not change the email...

Synopsis: How To Create A Wholesale Website Procedure: Go to eCommerce > Setup > Application Configuration > Search WholesaleOnlySite and set it to true. If set to true, all "retail" customers (level 0) will...

By default, the application requires the Postal Code in every country. However, you can set certain countries not to require Postal Code on Webstore's Registration and Checkout.   Please follow the steps below: 1....

Synopsis: How To Set Up Email templates for Password Recovery, Customer Welcome and Order Confirmation Solution These are customizable in the XML packages that are located in your web folder. (Web\XmlPackages)...

  1. Go to https://g.co/recaptcha/v3 to register reCAPTCHA v3 keys 2. Enter Label e.g. “DemoStore1” 3. Select reCAPTCHA v3 4. Enter Domain Name e.g. “demostore1.com” 5. Click Submit 6. Inside the Connected...

Synopsis The United States of America and the United Kingdom are the default countries shown in the website.   Procedure: Go to the System Manager module > Select Country >  Search for the country in the...

Synopsis: How to show images for each subcategory instead of a bulleted list when a customer clicks the Parent Category?   Solution: Go to eCommerce module > Setup > Application Configuration > Search and...

1. Type the admin site for your webstore site in the address bar of your browser. Use this format: http://localhost/virtualdirectory/admin For example, if the assigned virtual directory of the webstore is...

Synopsis: Where does the favicon image be placed? Solution or Procedure : Creating a Favicon 1. Prepare the image to be saved as favicon.ico, favicon.gif, or favicon.png. a. By cropping or adding space around the...

  One of the features included in the Sales Order form is the Webstore Code. It allows you to view your Sales Order on your website. 1. Make sure to set up properly your Web Store 2. Go to Customer Module > Sales...

Synopsis: How to Disallow Customer to Add Items to Cart if it is Out Of Stock? Solution: You can either: A. Go to eCommerce Module > Setup > Application Configuration >Look for...

The Product Filtering feature of Connected Business allows you to control what products can be seen by your different customers on the website. This feature lets you define product groups that can be assigned to various...

Get SSL Certification SSL (Secure Sockets Layer ) is a protocol that ensures a secure connection between the web and web server. It allows confidential information such as credit card info, data transfer, logins,...

Any Connected Business user may access the mini admin site as long as he was given access through the User Account tab in the Webstore window. Note also that the Admin Site URL, Username, and Password are case...

Synopsis: How to modify or change the website order notification email which was sent to the customer when placing an order on the website? Procedure Check the image on where to change or modify each area or content...

Synopsis:  How to move the layout of Facebook comments to the top of accessories and suggestion items?   Solutions: Add the code (!META_INCLUDES!) on your website skin "template.ascx" e.g. skin_2  Steps:1. Open...

One-Page Checkout is a shopping cart design where the checkout process can be done in just one page.  After filling the Shopping Cart and clicking the Checkout button, this is where the setup is reflected. The...

In the Connected Business eCommerce module, string resources are defined only for the default selling language. If in case, you want to show your site in multiple languages, you need to configure the string resources...

Synopsis: After setting up all the products and configurations inside the client application, you must set up your shopping cart to accept live transactions.   Procedure: 1. Obtain an SSL Certificate2. Setup and...

Issue:When uploading an image using the web admin console or site editor, the image gets cropped or cut off rather than resizing to set dimensions.Solution: Go to Connected Business Client Application > eCommerce...

Symptoms: Error Details: An error was discovered processing the <Security> header ---> WSE065: Creation time of the timestamp is in the future. This typically indicates a lack of synchronization between...

List of Supported Payment Gateways Authorize.Net CyberSource Eway Interprise Gateway JetPay Manual Gateway Control Moneris Canada DirectPost Network Merchants Orbital.Net PayFlowPro SagePay YourPay...

Synopsis: Browsing the website in a mobile device and clicking on News will give the error message: Exception=Invalid column name 'Deleted'. Invalid column name 'Deleted'. Solution: Download newsmobile.zip in...

Symptoms: Server Error in ‘/’ Application will be displayed when browsing the mobile site. Cause:  ‘account.login.xml.config’ is missing in Mobile’s XMLPackages folder Solution: 1. Download account.login.xml in...

Spending more time in your admin site, you will notice that extended periods of time will trigger your session to expire. You can change the time needed to trigger session expiration from the Web.config file. From...

These are the list of general information that Orbital Gateway customers should know.1. Your external IP address must be set up in Orbital's system so that you will be allowed to access it.  It is important that you...

Synopsis: Server Error in '/CBPOSSVC14' Application.Could not load file or assembly 'ChilkatDotNet45' or one of its dependencies. An attempt was made to load a program with an incorrect format.Description: An...

Since this new PayPal security requirement is only supported in v16 (16.0.0.500), here is a generic patch for upgrading CB 15 PayPal plugin to support new PayPal requirements: Support for New PayPal Requirements:...

Synopsis: "[PayPal ErrorCode: 10412] Payment has already been made for this InvoiceID" Error when trying to pay open Sales Invoices on the webstore. Cause: In the Paypal Account Set Up, Block Multiple Payments per...

PayPal Express Checkout Payment In Connected Business, the PayPal option is included in the Payment Info page which works similarly to the Express Checkout button on the shopping cart page. In addition, the payment...

Synopsis: Getting an error when clicking on Send Test Receipt while setting up the Order Notification email using a Gmail Account Mail Server DNS - smtp.gmail.com Mail Server Username - my gmail email address Mail...

Synopsis: Rate Quotes option is greyed out or disabled during shipment if from web orders   Cause: It is by system design that the rates from web order will be used so that the customer will pay and will match the...

Synopsis: After selecting the Verbal Authorize and Force option when creating a credit card payment, this message will be displayed Response Msg: This transaction has been authorized verbally. Please perform a force...

CuteLiveSupport works as another web site with just another port number. To get the LiveChat working as a virtual application of a website and to avoid getting a separate SSL certificate just for live chat, follow steps...

These are the list of credit card numbers that you can use for testing SagePay. Please note that these SagePay test card numbers cannot be used on the live server. Visa (VISA) 4929000000006 MasterCard (MC)...

Synopsis: Sales Order, new user, and other website notifications are not sending. Cause: The system had looked into the application configuration MailMe_Server which is an old app config from the previous version...

Connected Business eCommerce now allows you to create and maintain your own blog in your webstore pages! Simply follow these steps to install blog to your site: Setup Blog Engine Website: Go to CB Installation...

Synopsis: Show On Web and Show Buy Button are missing on a specific workstation Cause: User changed their workstation display settings to 125% or 150%.   Solution: 1. Go to Start Menu 2. Select Control Panel....

Giving Connected Business User Access to Web ManagerAny Connected Business user may access the Web Manager site as long as they were given access through the User Account tab in the Webstore window. Also, note that the...

Synopsis: After adding items on the cart and proceeding to the shopping cart page, the text line "This shipping option is not supported in your destination address" is displayed.   Solution The value of string...

The web.config file is an XML formatted file where the eCommerce’s system settings are defined. To be specific, this defines the behavior and characteristics of the store site. Since this is an XML file, using any text...

Synopsis: When tried to process Paypal Checkout Express, this message is displayed  'There is a problem posting to Paypal Express Checkout. Here are some details about the problem: resp.Ack: Failure| resp. Errors:...

Symptoms: The indicated error message will be displayed in selecting Shipping Methods in the website UPS Ground (HardError:[111057] This measurement system is not valid for the selected country..) UPS Next Day Air...

Synopsis: An error occurs while undertaking the current web request.   Value cannot be null. Parameter name: WebsiteCode is not specified. Set this using your Configuration Tool. Description: An unhandled...