Connected Business - Knowledgebase

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How to Modify The New Customer Welcome Email Notification

Synopsis: How to modify or change the website's new customer welcome email notification which was sent to the customer when they register on the website? Procedure: 1. Change the value for...

"inc VAT" Prompts When Adding Items on the Website Cart

Synopsis: "inc VAT" prompts when adding items on the cart Cause: Error prompts when you click on "Add to cart" while the Item page is still loading Solution: Please download...

Browsing Issues Using Internet Explorer 11 in the Website

Synopsis: Encountering browsing issues such as error messages being displayed in the web pages and buttons not proceeding to its corresponding pages if using Internet Explorer 11 XmlPackage...

Bulk Upload of Product Images to the Webstore

This shows you how to upload product images on the webstore using Connected Business 13. It will allow you to easily upload hundreds or thousands of images in a single data import. Fill Out...

Cannot Resolve the Collation Conflict between "SQL_Latin1_General_CP1_CI_AS" and "Latin1_General_CI_AS" in the equal to operation.

Synopsis: This error will be displayed on your webstore: Server Error in '/' Application. -------------------------------------------------------------------------------- Cannot resolve...

Configuration Error: <Compilation debug="false"... targetFramework ="4.0">

Symptoms An error occurs while undertaking the current web request. Cause: The application pool is not properly setup Solution 1. Open Internet Information Services (IIS) 2. Make sure the...

Connected Business Will No Longer Support Google Checkout on Next Major Release

Effective November 20th, 2013, Google Checkout was shut down and is no longer processing payments. Google Checkout To Shut Down On November 20:...

Could Not Checkout in the Website Using IE 10

If any of your customers using Internet Explorer 10 are reporting problems that they cannot continue checkout, register as new customers, or clicking buttons on the website do not do anything, you...

Default Size Dimension For The Images

Product Images in Interprise Suite and Connected Business eCommerce come in three standard default sizes – Icon, Medium, and Large. In terms of the pixel unit, the assigned dimension for each size...

Error Message "The state field is required" in processing Credit Card using Interprise Gateway 2.0

Synopsis: Processing order on the website for International Customers produces an error with authorizing a credit card using Interprise Gateway 2.0 Error Number: 1 Result: The state field is...

Error message "Incorrect password! Please verify your password" in Resetting the Web Cache

Symptoms: Error when clicking Reset Web Cache from Application Configuration in the eCommerce Module. Server Error in '/' Application.Incorrect password! Please verify your...

Exception=String Or Binary Data Would Be Truncated Error In Search

Synopsis: When tried to search an item, this message will be displayed: Exception=String or binary data would be truncated error in search Cause: This was caused by a Category name that has...

File Size Change After Uploading Web Images On The Item

Synopsis: Using the app config UseImageResize, the original file size of the images changes after uploading it in the Item web images. Solution: There are many factors to consider that affect...

How Are The Products Images Stored

Synopsis: How does the software know where product images are stored? Where is that kept in the database? Answer: The Images are not saved in the database. The software looks for images in...

How Do I Use The Address Verification Service (AVS)? What Settings Should I Configure?

The Address Verification Service (AVS) is a standard credit card verification feature that compares the billing address provided by a customer for a credit card transaction with the billing address...

How To Change The Default Skin In The Shopping Cart

Synopsis: How to change the Website’s Default Skin to point to your own skin folder. Procedure: Copy and paste your skin folder in the Skins folder inside the Web folder. e.g. Web\skins Make...

How To Create Request for Quote Orders On The Webstore

Synopsis: How To Create Request for Quote Orders On The Webstore Procedure Open the client application and log in using your account. Go to the Banking > Setup > Payment Term In the...

How To Edit Credit Card Image in the Website Payment Page?

Credit Card images displayed in Payment Page are located in Web/skins/<Skin #>/images. *#- Indicate the-skin number that your website is currently using. For example,...

How To Hide Unit Measure In The Website

Synopsis Hiding a unit measure on the Product Page allows the store admin to restrict customers from choosing their desired unit measure for the product they intend to buy other than what has been...

How To Make Multiple Email Account For Webstore Email Notifications

Synopsis: The Webstore's Default Email Account field can only be assigned with an individual email because it is what the system also uses as an email sender for email reports. Solution: *Do...

How To Make Website A Wholesale Website

Synopsis: How To Create A Wholesale Website Procedure: Go to eCommerce > Setup > Application Configuration > Search WholesaleOnlySite and set it to true. If set to true, all "retail"...

How To Set Shopping Cart Not To Require Postal Code In Countries

By default, the application requires the Postal Code in every country. However, you can set certain countries not to require Postal Code on Webstore's Registration and Checkout. Please follow...

How To Set Up Email Templates for Password Recovery, Customer Welcome and Order Confirmation

Synopsis: How To Set Up Email templates for Password Recovery, Customer Welcome and Order Confirmation Solution These are customizable in the XML packages that are located in your web folder....

How To Show Other Country In The Shopping Cart

Synopsis The United States of America and the United Kingdom are the default countries shown in the website. Procedure: Go to the System Manager module > Select Country > Search for...

How To Show Subcategories With Images

Synopsis: How to show images for each subcategory instead of a bulleted list when a customer clicks the Parent Category? Solution: Go to eCommerce module > Setup > Application...

How To Upload Images Using Mini Admin Site

1. Type the admin site for your webstore site in the address bar of your browser. Use this format: http://localhost/virtualdirectory/admin For example, if the assigned virtual directory of the...

How and Where to Place Favicon Image

Synopsis: Where does the favicon image be placed? Solution or Procedure : Creating a Favicon 1. Prepare the image to be saved as favicon.ico, favicon.gif, or favicon.png. a. By cropping or...

How to Allow Manually Created Sales Order to Show in the Website

One of the features included in the Sales Order form is the Webstore Code. It allows you to view your Sales Order on your website. 1. Make sure to set up properly your Web Store 2. Go to...

How to Disallow Customer to Add Items to Cart if it is Out Of Stock

Synopsis: How to Disallow Customer to Add Items to Cart if it is Out Of Stock? Solution: You can either: A. Go to eCommerce Module > Setup > Application Configuration >Look for...

How to Enable, Create, Assign and Modify Product Filter

The Product Filtering feature of Connected Business allows you to control what products can be seen by your different customers on the website. This feature lets you define product groups that can...

How to Generate SSL Certification?

Get SSL Certification SSL (Secure Sockets Layer ) is a protocol that ensures a secure connection between the web and web server. It allows confidential information such as credit card info, data...

How to Give Connected Business User Access to the Webstore Admin Page

Any Connected Business user may access the mini admin site as long as he was given access through the User Account tab in the Webstore window. Note also that the Admin Site URL, Username, and...

How to Modify The Order Notification Email To The Customer

Synopsis: How to modify or change the website order notification email which was sent to the customer when placing an order on the website? Procedure Check the image on where to change or modify...

How to Move the Layout of Facebook Comment to Top of Accessories and Suggestion Items

Synopsis: How to move the layout of Facebook comments to the top of accessories and suggestion items? Solutions: Add the code (!META_INCLUDES!) on your website skin "template.ascx" e.g....

How to Set Up One-Page Checkout

One-Page Checkout is a shopping cart design where the checkout process can be done in just one page. After filling the Shopping Cart and clicking the Checkout button, this is where the setup is...

How to Set Up String Resources for Other Languages in your Webstore

In the Connected Business eCommerce module, string resources are defined only for the default selling language. If in case, you want to show your site in multiple languages, you need to configure...

How to Set Up the Store to Go Live

Synopsis: After setting up all the products and configurations inside the client application, you must set up your shopping cart to accept live transactions. Procedure: 1. Obtain an SSL...

Image Not Resizing When Uploaded Using Web Admin Console (or Site Editor)

Issue:When uploading an image using the web admin console or site editor, the image gets cropped or cut off rather than resizing to set dimensions.Solution: Go to Connected Business Client...

Lack of Synchronization Between Sender and Receiver Clocks

Symptoms: Error Details: An error was discovered processing the <Security> header ---> WSE065: Creation time of the timestamp is in the future. This typically indicates a lack of...

List of Supported Payment Gateways

List of Supported Payment Gateways Authorize.Net CyberSource Eway Interprise Gateway JetPay Manual Gateway Control Moneris Canada DirectPost Network Merchants Orbital.Net PayFlowPro...

Mobile News Error Exception = Invalid column name 'Deleted'. Invalid column name 'Deleted'

Synopsis: Browsing the website in a mobile device and clicking on News will give the error message: Exception=Invalid column name 'Deleted'. Invalid column name 'Deleted'. Solution: Download...

Mobile Site Server Error: Server Error in ‘/’ Application

Symptoms: Server Error in ‘/’ Application will be displayed when browsing the mobile site. Cause: ‘account.login.xml.config’ is missing in Mobile’s XMLPackages folder Solution: 1. Download...

Modify Session Expiration of the Admin Site

Spending more time in your admin site, you will notice that extended periods of time will trigger your session to expire. You can change the time needed to trigger session expiration from the...

Orbital Gateway Information

These are the list of general information that Orbital Gateway customers should know.1. Your external IP address must be set up in Orbital's system so that you will be allowed to access it. It is...

POS Browsing Error: Server Error in '/CBPOSSVC14' Application

Synopsis: Server Error in '/CBPOSSVC14' Application.Could not load file or assembly 'ChilkatDotNet45' or one of its dependencies. An attempt was made to load a program with an incorrect...

Patch to Support New PayPal Security Requirements

Since this new PayPal security requirement is only supported in v16 (16.0.0.500), here is a generic patch for upgrading CB 15 PayPal plugin to support new PayPal requirements: Support for New...

PayPal ErrorCode: 10412] Payment has already been made for this InvoiceID

Synopsis: "[PayPal ErrorCode: 10412] Payment has already been made for this InvoiceID" Error when trying to pay open Sales Invoices on the webstore. Cause: In the Paypal Account Set Up, Block...

PayPal Express Checkout Payment

PayPal Express Checkout Payment In Connected Business, the PayPal option is included in the Payment Info page which works similarly to the Express Checkout button on the shopping cart page. In...

Port Number Issue in Setting Up Order Notification in the Website Using Gmail Account

Synopsis: Getting an error when clicking on Send Test Receipt while setting up the Order Notification email using a Gmail Account Mail Server DNS - smtp.gmail.com Mail Server Username - my...

Rate Quotes Option is Greyed Out during Shipment if From Web Orders

Synopsis: Rate Quotes option is greyed out or disabled during shipment if from web orders Cause: It is by system design that the rates from web order will be used so that the customer will...

Response Msg: This transaction has been authorized verbally. Please perform a force transaction manually to capture the funds

Synopsis: After selecting the Verbal Authorize and Force option when creating a credit card payment, this message will be displayed Response Msg: This transaction has been authorized verbally....

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