Unable to Void Unposted Invoice Even If Shipment Has Already Been Voided


Even if the shipment has already been voided, ‘The order has been shipped already. Voiding was canceled.’ will prompt when tried to void the Sales Invoice.



 In the Sales Invoice Form, click the pulldown arrow in the Shipping Date field

  1. Select Date Shipped. You may select any date.
  2. Uncheck the Shipped tick box. Save.
  3. You can now void the Sales Invoice by clicking Void Button.



Applicable Products

Connected Business 13 and lower versions

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