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Unable to Void Unposted Invoice Even If Shipment Has Already Been Voided

Synopsis 

Even if the shipment has already been voided, ‘The order has been shipped already. Voiding was canceled.’ will prompt when tried to void the Sales Invoice.

SalesInvoice

Solution

 In the Sales Invoice Form, click the pulldown arrow in the Shipping Date field

  1. Select Date Shipped. You may select any date.
  2. Uncheck the Shipped tick box. Save.
  3. You can now void the Sales Invoice by clicking Void Button.

DateShipped

 

Applicable Products

Connected Business 13 and lower versions

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