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Sales Order and New User Notifications Are Not Sending

Synopsis:

Sales Order, new user, and other website notifications are not sending.

Cause:

The system had looked into the application configuration MailMe_Server which is an old app config from the previous version that Connected Business is no longer using. With an entered value in it, this will refrain the system from sending any notification for Sales Orders and new sign up customers.

Solution:

  1. Go to eCommerce > Setup > Application Configurations. Look for MailMe_Server. Remove the value of this app config.
  2. Save. Reset Web Cache. Assign email account in the Webstore details.

How to Test:

Create a new customer, request password, and a new Sales Order. Notifications should be sent accordingly.

 

Applicable Products:

All Connected Business Versions


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