Portal Home > Knowledgebase > eCommerce > Browsing Issues Using Internet Explorer 11 in the Website

Browsing Issues Using Internet Explorer 11 in the Website

Synopsis:

Encountering browsing issues such as error messages being displayed in the web pages and buttons not proceeding to its corresponding pages if using Internet Explorer 11

XmlPackage Exception: Exception=Last Trace Point=[]. An error occurred during a call to extension function 'RegisterProduct'. See InnerException for a complete description of the error.

Incorrect syntax near the keyword 'WHERE'.


System.ArgumentException: Last Trace Point=[]. An error occurred during a call to extension function 'RegisterProduct'. See InnerException for a complete description of the error.

Incorrect syntax near the keyword 'WHERE'.

at InterpriseSuiteEcommerceCommon.XmlPackage2.TransformString() at InterpriseSuiteEcommerceCommon.AppLogic.RunXmlPackage(XmlPackage2 p, Parser UseParser, Customer ThisCustomer, Int32 SkinID, Boolean ReplaceTokens, Boolean WriteExceptionMessage)

Solution:

1. Go to this URL and install this on your server

Update is available for the .NET Framework 4: http://support.microsoft.com/kb/2836939

Microsoft .NET Framework 4.5.1 (Offline Installer) for Windows Vista SP2, Windows 7 SP1, Windows 8, Windows Server 2008 SP2 Windows Server 2008 R2 SP1 and Windows Server 2012 : http://www.microsoft.com/en-us/download/details.aspx?id=40779

2. Go to your IIS Manager. In the Connections pane, expand the server node and click Application Pools.

3. On the Application Pools page, select the application pool used by your website

4. Restart the application pool. To do this, in the Actions pane, click Stop to stop the application pool then click Start to restart the application pool.


Also Read