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 Cannot Run Job Service

Synopsis: The permission and database connection of the Job Service was already set up properly. However, when starting the Job Service, it will not run and freezes. Checking the Windows Event...

 Check for Updates Feature

The auto-update engine will update the database and Connected Business Installation folder with our latest patch uploaded in the server.1. Open the Database Management Console (DBMC)2. Connect to...

 Connected Business 18 Crashing on Virtual Machine (VM)

Synopsis:  Connected Business 18 app crashes on startup when run on a Virtual MachineEvent View log error: Windows cannot access the file for one of the following reasons: there is a problem with...

 Database Migration Process from Hosted Server to your Own Dedicated Server

I. Request for Database Backup and Web Folder Copy 1. Go to https://my.connectedbusiness.com/. Use the login credentials given to you. 2. Submit a ticket under the Hosting Department. 3. Fill...

 Does Connected Business require SQL Express on each workstation?

This depends on the type of connection to choose from.  If you are connected via LAN, it is not required to use an SQL Server Express.  If you are connected through the Internet, local caching is...

 Error during login: System Detected Installers Not Installed On Your Machine

Synopsis: Upon logging in, this message will prompt: The System detected the following installers are not installed on your machine. Microsoft SQL Server 2012 CLR Types Microsoft SQL Server...

 Error message "Incorrect password! Please verify your password" in Resetting the Web Cache

Symptoms:  Error when clicking Reset Web Cache from Application Configuration in the eCommerce Module. Server Error in '/' Application.Incorrect password!  Please verify your...

 How to Back Up and Restore Database in Microsoft SQL Server

Connecting To Microsoft SQL Server Database Engine 1. Open your Microsoft SQL Server2. Connect to Server Window will prompt. Supply the necessary information. [1] Server Type defaults to Database...

 How to Change the Dashboard in Each Module to Splash Page

1. Go to your Installation Folder > Dashboard > Go to the module folder e.g. Customer 2. Rename Customer.html to any other name e.g. Customer1.html. Rename CustomerDefault.html to...

 How to Connect to the Hosted Database using Webservices

How to Connect to the Hosted Database using Webservices Webservices URL, User name and Password will be given by the Hosting Department   Install the Connected Business Client application. 1....

 How to Install Connected Business through Bootstrap Installer

1. Go to Support Portal (http://my.connectedbusiness.com/clientarea.php) and log in using your account 2. Once logged in, go to Support > Downloads > Software > Connected Business >...

 How to Install Two Or More Email Service Manager In One Server?

If you have two databases in one server and you want to install two Email Service Manager on the same server, you may follow these steps: 1. Copy the entire Connected Business Installation folder...

 How to Run a Patch Script

1. On the server where SQL 2008 or your SQL Sever is installed, navigate to the SQL Server Management Studio. This is usually found in the Start menu or by clicking on Start/All Programs/Microsoft...

 Installing Connected Business Community Edition

1. Go to connectedbusiness.com. You may either sign up through the Banner slider or go to Products > Free Community Edition. Indicate your Name, Last Name, Email Address, Company Name, Country,...

 Job Service and Email Service Local Edition Error: ‘Reason: Cannot open database. Login failed for user 'NT AUTHORITY\SYSTEM'.’

  Synopsis Running Job Service Manager and Email Service on Local Edition display this error:  Reason: Cannot open database "ISSIDEMOUS(20)" requested by the login. The login failed. Login...

 Patch for Auto-Update Feature

The auto-updater encountered an issue when updating the Connected Business Installation folder. Please follow the steps below to apply the patch:1. Download the file "Auto Update Patch.zip" in the...

 Patch for Connected Business Updater Tool

Before running the Updater, patch first the ConnectedBusinessUpdaterTool.exe to your workstations. 1. Download UpdaterPatch which includes ConnectedBusinessUpdaterTool.exe and...

 Release Notes for Connected Business 16

Connected Business Version 16New “Cloud Only” Features- New! Connected Business Launchpad.System-Wide Enhancements- New! Auto-update engine.- New! Database Cleanup options to automatically reduce...

 Running Connected Business Prompts 'Access to the path 'C:\ProgramData\ConnectedBusiness\ConnectedBusiness.exe.config' is denied. Please contact your administrator

Synopsis: Double-clicking the application will prompt 'Access to the path 'C:\ProgramData\ConnectedBusiness\ConnectedBusiness.exe.config' is denied. Please contact your administrator' error.' This...

 The query has been canceled because the estimated cost (394) of this query exceeds the configured threshold 300 Prompts When Saving Transactions

Synopsis: “The query has been canceled because the estimated cost (394) of this query exceeds the configured threshold 300.” prompts when tried to save transactions e.g. Bill. Cause: The query...

 Unable to Install Connected Business 19.1 Installers

Synopsis: After downloading the bootstrap installer, downloading of installation data for the application will fail.   Solution: 1. Go to your Server Manager > Local Server. 2. Turn off...

 Upgrading Connected Business 14 or Lower to Connected Business 18

If you are on Connected Business 14 or lower versions, you need to upgrade your database to Connected Business 16 first before upgrading to Connected Business 18.  Failing to upgrade your database...