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Synopsis:  The font and text size inside CB were small and couldn't read the data.   Solution:  Please follow the steps below: 1.  Right-click on the CB Client shortcut on your desktop or create a shortcut for CB...

Synopsis: The permission and database connection of the Job Service was already set up properly. However, when starting the Job Service, it will not run and freezes. Checking the Windows Event Viewer, it will show the...

The auto-update engine will update the database and Connected Business Installation folder with our latest patch uploaded in the server.1. Open the Database Management Console (DBMC)2. Connect to the SQL instance name...

Synopsis:  Connected Business 18 app crashes on startup when run on a Virtual MachineEvent View log error: Windows cannot access the file for one of the following reasons: there is a problem with the network...

I. Request for Database Backup and Web Folder Copy 1. Go to https://my.connectedbusiness.com/. Use the login credentials given to you. 2. Submit a ticket under the Hosting Department. 3. Fill the form with all the...

This depends on the type of connection to choose from.  If you are connected via LAN, it is not required to use an SQL Server Express.  If you are connected through the Internet, local caching is advised. Thus, SQL...

Synopsis: Upon logging in, this message will prompt: The System detected the following installers are not installed on your machine. Microsoft SQL Server 2012 CLR Types Microsoft SQL Server Shared Management Object...

Symptoms:  Error when clicking Reset Web Cache from Application Configuration in the eCommerce Module. Server Error in '/' Application.Incorrect password!  Please verify your password.Description: An unhandled...

Connecting To Microsoft SQL Server Database Engine 1. Open your Microsoft SQL Server2. Connect to Server Window will prompt. Supply the necessary information. [1] Server Type defaults to Database Engine[2] Server...

1. Go to your Installation Folder > Dashboard > Go to the module folder e.g. Customer 2. Rename Customer.html to any other name e.g. Customer1.html. Rename CustomerDefault.html to Customer.html. 3. Log out...

How to Connect to the Hosted Database using Webservices Webservices URL  will be given by the Hosting Department Install the Connected Business Client application. Sign in to http://my.connectedbusiness.com/ In...

1. Go to Support Portal (http://my.connectedbusiness.com/clientarea.php) and log in using your account 2. Once logged in, go to Support > Downloads > Software > Connected Business > Select your version...

If you have two databases in one server and you want to install two Email Service Manager on the same server, you may follow these steps: 1. Copy the entire Connected Business Installation folder and paste it outside...

1. On the server where SQL 2008 or your SQL Sever is installed, navigate to the SQL Server Management Studio. This is usually found in the Start menu or by clicking on Start/All Programs/Microsoft SQL Server 2008/SQL...

Running the Connected Business client will always pop up the form User Account Control. "Do you want to allow app to make changes in your device?"   Check the video link below on how create Administrator Mode...

How to run eShopCONNECTED service in Core Edition Run "Connected App Config 21" from your desktop shortcut or From the Windows Start Menu, key in APP to display the Connected App Config 21 program shortcut. Select...

1. Go to connectedbusiness.com. You may either sign up through the Banner slider or go to Products > Free Community Edition. Indicate your Name, Last Name, Email Address, Company Name, Country, and the Solution You...

  Synopsis Running Job Service Manager and Email Service on Core Edition display this error:  Reason: Cannot open database "ISSIDEMOUS(20)" requested by the login. The login failed. Login failed for user 'NT...

The auto-updater encountered an issue when updating the Connected Business Installation folder. Please follow the steps below to apply the patch:1. Download the file "Auto Update Patch.zip" in the link below and extract...

Before running the Updater, patch first the ConnectedBusinessUpdaterTool.exe to your workstations. 1. Download UpdaterPatch which includes ConnectedBusinessUpdaterTool.exe and Interprise.Facade.Base from...

Connected Business Version 16New “Cloud Only” Features- New! Connected Business Launchpad.System-Wide Enhancements- New! Auto-update engine.- New! Database Cleanup options to automatically reduce database size- New!...

Synopsis: Double-clicking the application will prompt 'Access to the path 'C:\ProgramData\ConnectedBusiness\ConnectedBusiness.exe.config' is denied. Please contact your administrator' error.' This is because the system...

Synopsis: “The query has been canceled because the estimated cost (394) of this query exceeds the configured threshold 300.” prompts when tried to save transactions e.g. Bill. Cause: The query was canceled because...

Synopsis: After downloading the bootstrap installer, downloading of installation data for the application will fail.   Solution: 1. Go to your Server Manager > Local Server. 2. Turn off IE Enhanced Security...

If you are on Connected Business 14 or lower versions, you need to upgrade your database to Connected Business 16 first before upgrading to Connected Business 18.  Failing to upgrade your database first to Connected...

Upgrading From Connected Business v20 to v21 Upgrading Server Files Download patch zip files from this link (LINK TO BE PROVIDED) Extract server patch content into Connected Business installation folder to...