If you set an insured value to your Shipment, ‘[163] Error parsing XML. There is an error in XML document (24, 21). Error encountered (Log ID: 43945)’ will be prompted when tried to generate a Shipment Label using Endicia



This went into effect on January 25, 2012. It only affects customers who have not previously used Endicia insurance or who have not used it after a period of time.



Attached is the requested XML file and the steps to meet the new requirement:

  1. Log in to your Account Summary page on
  2. Select the Insurance Agreement from the Update Profile menu.
  3. Read the policy regarding insurance coverage rules, details, and surplus line disclosures if applicable.
  4. Select the checkbox to signify your agreement to the terms of coverage and your acknowledgement of applicable disclosures. Click Continue to complete.


Applicable Products

Interprise Suite Version onwards


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