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 'API Authorization failure. User XXXXXXXXXXX is not authorized to use API DeliveryConfirmationV3' in Generating USPS Label

Synopsis: ‘API Authorization failure. User XXXXXXXXXXX is not authorized to use API DeliveryConfirmationV3’ message will prompt when tried generating a USPS Shipment Label   Solution: "The user...

 'Default Carrier not found. It’s either the default carrier is not specified correctly or the carrier plugin is not yet registered'

Synopsis: System will not open the Shipment Form for a Sales Order and will prompt error message "Default Carrier not found. It’s either the default carrier is not specified correctly or the...

 Error: Missing or invalid data element: MailpieceShape

Full Error: [1001] Missing or invalid data element: MailpieceShape. Error encountered (Log ID: 21386)   Explanation: This message indicates that the selected packaging is not available for the...

 Fedex Error When Getting a Label. ERROR: [1000] Authentication Failed

Symptoms Fedex Error when getting a Label ERROR: [1000] Authentication Failed   Solution There are 2 things that we need to check on this error: 1. Your credentials are incorrect. If you copy...

 Generating Endicia Label Prompted: Error: [1001] Missing or invalid data element: InsuredValue

Symptoms When generating Endicia Shipping label, error message pop up below: [1001] Missing or invalid data element: InsuredValue. Error encountered (Log ID: 36974)Solution The selected Endicia...

 Generating Endicia Label Prompted: Error: [1001]Missing or invalid data element: FromPhone

 Full Error:  [1001]Missing or invalid data element: FromPhone. Error Encountered (Log ID: 37541)   Solution: Endicia requires a 10 digit phone number. Make sure the phone number you have on...

 How To Convert All Existing Customers to Commercial

Synopsis How To Convert All Existing Customers to Commercial Address Type   Procedure 1. You may go to the SQL Management studio and select the desired database. 2. Back up the database Steps...

 How to Assign Multiple Shipping Label Printer for One Shipping Carrier

In instances that you have several shipping workstations which have its own scale as well as its own label printer, you just have to make sure that the label printer's name matched exactly as the...

 How to Show Manual Carrier to a New Warehouse Location

Synopsis: How to Show Manual Carrier to a New Warehouse Location Solution: 1. Go to Shipping Module ► Setup ► Carrier Plugin 2. Double click or open the Manual Carrier. 3. In the Detail Tab,...

 Printing Shipping Label For 4x6 Thermal Printer

Use the Shipment Label Z4M Plus Report Template if you want to print in 4x6 Printer. This template is already compatible for 4x6 printer and the paperkind is set to Custom not Letter. The Shipment...

 Set Up Shipping Methods for Real Time Shipping

SynopsisReal Time Shipping is the charging of actual shipping cost from the shipping carrier to the customer for the services used in delivering the products. Currently the supported shipping...

 Set a Default Printer for Shipping Label Printing

SynopsisHow to set a default printer for shipping labelProcedure1. Go to Shipping > Steup > Carrier plugin2. Select the carrier, then the warehouse3. Under Carrier Account Info > Label...

 Supported Weighing Scales For Getting the Package Weight in Shipping

Synopsis What are the currently supported weighing scales in CB for getting the package weight in shipping?   Solution Currently, CB supports DYMO weighing devices like S100 and S250 for...

 UPS Error in Generating Shipping Label "System error: This is usually a temporary error during hostname resolution..."

Synopsis:  When generating shipping label for UPS there is an error message pop up "System error: This is usually a temporary error during hostname resolution and means that the local server did...

 USPS Error Unable to validate Ship To address. Dial-A-Zip error: Address not found. Error encountered (Log ID: 34654)

How Do I Fix The Errors That Show Up During Label Creation? 1. While creating shipping labels in a batch, you may encounter error messages on certain shipments. In the example, the error message...

 USPS/Endicia Generation of International Shipment

Synopsis: The generation of International Shipment using USPS/Endicia is not supported in CB. We only support viewing of international rates. The carriers that can generates for International...

 Void-Do Not Mail Shows in the Print Out after Generating Shipment Label

Synopsis:  When tried to print a successful USPS Shipment Label, "Void-Do Not Mail" shows in the print out.   Solution:   1. Go to Shipping Module ► Setup ► Application Configuration  ►  Look...

 Whitespace is Not Allowed at This Location Error

Symptoms:  When generating shipping label for USPS   "Whitespace is not allowed at this location" error prompt   Solutions: The cause of the issue is the Ship From Name has special...

 “12507 The Certified Intermediary Pass Phrase is Incorrect. Error encountered. (Log ID: 48792)” When Tried to Generate a Live Label For Endicia

Symptoms: “12507 The Certified Intermediary pass phrase is Incorrect. Error encountered. (Log ID: 48792)” will prompt when tried to generate a live label for Endicia   Cause: The PassPhrase of...

 “HardError:[120412] UPS account number that was provided as Freight Collect billing method cannot be the same as the Shipper Number.” Prompts When Generating Shipping Labels

Symptoms: Indicated error will prompt if Account Number fields were filled with the same Account Number for both Recipient and Sender Payor Type. HardError:[120412] UPS account number that was...