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UPS Error in Generating Shipping Label "System error: This is usually a temporary error during hostname resolution..."

Synopsis: 

When generating shipping label for UPS there is an error message pop up "System error: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server"

Solution:

The URLs needs to be updated in the carrier plugin setup, please follow the steps below:

1. Goto Shipping Module|Setup| and click on Carrier Plugin

2. Replace the Track, Ship, Rate and Void Server URLs using the URLs below:

Track Server URL:https://onlinetools.ups.com/ups.app/xml/Track
Ship Server URL :https://onlinetools.ups.com/ups.app/xml/ShipConfirm
Rate Server URL :https://onlinetools.ups.com/ups.app/xml/Rate
Void Server URL :https://onlinetools.ups.com/ups.app/xml/Void

3. Save your changes and tried to process shipment again

Applicable Products:

CB14, CB15 and higher versions

 


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