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 'Invalid D: drive' Error During Installation

Symptoms: "Invalid D: drive" error during Installation   Solution: Use the subst command to reassociate the drive letter with a temporary location. This DOS utility allows a user...

 Australia Postal Code is Inactive in System Manager

Symptoms  The Australia Postal Code is set to "inactive" in the System Manager (902) postal code.    Solution  1. Back-up the database 2. Create a "new query" and  Run the script below using...

 Cannot Enter Quantity Decimal in Item Weight

Symptoms The system will not allow to enter any decimal quantity in the Inventory weight field after the upgrade to version 5.5R3SolutionThis is an issue with the upgrade and this cause by the...

 Cannot connect thru web services - Access denied

 Synopsis: Error message when trying to connect in the web services link and when hitting "test" in the configuration tool.     Procedure 1. Goto the folder location below:  C:\Users\All...

 Configuration Error: <Compilation debug="false"... targetFramework ="4.0">

Symptoms An error occur while undertaking current web request. Cause Application pool is not set properly   Solution 1. Open Internet Information Services (IIS) 2. Make sure Application...

 Connecting Interprise Cloud thru RDP file

Synopsis How to connect in Interprise Cloud environment using RDP file Procedure 1. Right click on the RDP file and open with "Remote Desktop Connection"   2. You will be prompted with box...

 Connection failed! WSE032: There was an error loading the microsoft.web.services3 configuration sections

Symptoms: Interprise Suite Cannot Connect via Web Services After a fresh install of Interprise Suite (IS) and Interprise Suite Ecommerce (ISE), connecting to IS via web services produces the...

 DBMC could not connect to the remote Server name

SymptomsIn the DBMC connection when clicking "test connecttion" to a remote server it says "connection succeded" but clicking "OK" will give an SQL connection error. Cause You are trying to...

 Database permission error when logging in IS6

 Symptoms:   Solutions: 1. Log in to SQL Server Management Studio and connect to the Server Instance name 2. Select the specific database > Security > Users > right click (username)...

 Deleting the Company Logo in the Report Create Binding Error Message

Symptoms I have tried to delete the company logo in one of the Interprise Suite report using the report designer and got the error message below. "Check binding of fields! After adding the...

 Does Interprise Import Transactional Data?

Details   The Interprise Suite import wizard located in the system manager module>tools and data dictionary does not Import Transactional data like Sales Order (SO), SI (Sales Invoice),...

 Error "80040154" in importing Item, customer etc.. using the system Manager->import wizard

 Symptoms Unable to import Inventory, customer etc... using the System Manager->Tools->Import Wizard. Error comes up when clicking starting import. Unable to connect to import file or...

 Error 930 - Service Type Ground Home Delivery Must be Designated as Residential Delivery

Symptoms Error 930 - Service Type Ground Home Delivery must be designated as residential delivery   Cause Ship To Customer's address type is not set to Residential Note: The Ship to Customer's...

 Error Message "The state field is required" in Processing Credit Card Using Interprise Gateway 2.0

Symptoms Processing order on the website for International Customers got an error with authorizing a credit card using Interprise Gateway 2.0 Error Number: 1 Result: The state field is required...

 Error code 2705 during installation of interprise suite

Symptoms I upgraded the server from 5.6.18 version to 5.6.19 and got the error message during installation "The installer has encountered an unexpected error installating package. This may...

 Error in Creating Shipment "Input string was not in a correct format"

Symptoms After updating to version 5.6.18, I got an error in creating shipment in the sales order.The following exception was caught by the Interprise Suite.03/14/2011 11:05:52Type :...

 Error in Importing Item, Customer etc... "CacheTables" Using the Data Dictionary Import Data

Symptoms Error in importing customer, Inventory etc... using the System Manager->Data Dictionary->import data. Import Started 10/8/2010 12:37:43 PM FridayImport from C:\Documents...

 Error in browsing website "The specified module could not be found (Exception from HRESULT: 0x8007007E)"

Symptoms After you setup the website in the IIS and try to browse it generate an error message below: Server Error in '/ISEDemo' Application....

 Fedex Error When Getting a Label. ERROR: [1000] Authentication Failed

Symptoms Fedex Error when getting a Label ERROR: [1000] Authentication Failed   Solution There are 2 things that we need to check on this error: 1. Your credentials are incorrect. If you copy...

 Generating Endicia Label Prompted: Error: [1001] Missing or invalid data element: InsuredValue

Symptoms When generating Endicia Shipping label, error message pop up below: [1001] Missing or invalid data element: InsuredValue. Error encountered (Log ID: 36974)Solution The selected Endicia...

 Generating Shipment Label Using Endicia Prompted Error: [163] Error parsing XML. There is an error in XML document (24, 21)

 Symptoms: If you set an insured value to your shipment, ‘[163] Error parsing XML. There is an error in XML document (24, 21). Error encountered (Log ID: 43945)’ will be prompted when tried to...

 Getting ‘Response Msg: REVERSED Authorization’ Message after Credit Card Payment Capture

Cause: You will get 'Response Msg: Reversed' after capturing the Credit Card Payment if the authorized amount is different from what was captured.   Solution: Credit Card will be just charged...

 How To Create Request for Quote Orders

SynopsisHow to Create a Sales Quote Request in the Shopping Cart.Procedure 1. Open the Interprise Suite and login using your account. 2. Go to the System Manager module then double click the...

 How to Allocate a Credit Memo to Posted Invoice in IS 5.6.22 and Below

Synopsis: How to allocate credit memo to posted invoice Procedure 1. Select Customer Receipt under the New menu of the Customer module. A search list of customers will display. 2. Select the...

 How to Allocate a Credit Memo to Posted Invoice in Version 6

Synopsis: How to allocate credit memo to posted invoice in Version 6   Procedure 1. Select Customer Receipt under the New menu of the Customer module. A search list of customers will display....

 How to Assign "Default Ship To Name" to the Customer

Synopsis The customer has a multiple ship to list contact and how can you assign a default ship to name so that when order is created to the customer it will use that ship to contact by default....

 How to Assign Credit Card Gateway in Payment Type

Symptoms: When creating a new customer payment using credit card, the error below show up. Error Details: <Please specify credit card gateway in the system payment type>.  Solutions: The...

 How to Change Item Type from "stock" to "non-stock" after Import

Synopsis All of our Inventory Items are non-stock and currently the import wizard will only accept or import stock Items, how can I import non-stock Items without creating it manually. Procedure...

 How to Change the Status of the Item

Synopsis How to change the status of the Inventory Item from Active to discontinued so that it will not show in the active Item. Procedure Open the Inventory Item in the find->Item (411) and...

 How to Connect to the Hosted Database using Webservices - Interprise Suite

Synopsis How to Connect to the Hosted Database using "Webservices", The webservices URL, User name and Password is already given. Procedure 1. Install the client Interprise Suite application....

 How to Create a Manual Credit Card Payment Type in Order to Capture Payment once Authorization Expired

Synopsis: How to Create a Manual Credit Card Payment type in order to capture payment once authorization expired   Solution: 1. From the Banking Module, click the Setup button, highlight the...

 How to Create a Shipping Method Group to a Particular Country

Synopsis  How to assign a specific shipping method group to a particular country so that when someone registered on the website or when you create a customer in the system it will automatically...

 How to Customize Shipping Report Using Zebra Z4Mplus

Details: Download the attach document in the link below for step by step instructions on how you can customize your shipping report. FOR UPS:...

 How to Deallocate Customer Credit Memo

 Synopsis The credit memo was already allocated to a particular Invoice but it was not the correct Invoice that should be allocated and I want this credit memo to be allocated in the other...

 How to Edit System Email

 Synopsis How to Edit System Email in IS version 6   Procedures 1. Go to the specific module where the Transaction is located. (eg. we will edit the system email for Invoice or SO) Go to...

 How to Edit System Email

 Synopsis How to Edit System Email in IS version 6   Procedures 1. Go to the specific module where the Transaction is located. (eg. we will edit the system email for Invoice or SO) Go to...

 How to Enable, Create, Assign and Modify Product Filter

Synopsis: How to Enable, Create, Assign and Modify Product Filter   Solution: The Product Filtering feature of Connected Business allows you to control what products can be seen by your...

 How to Import Customer, Supplier, Inventory, etc...

Synopsis Rather than typing in the records and data manually, the import routine allows you to enter data directly from excel files. Procedure 1. Open the Application and click on "system...

 How to Import Item Web Images Using the Import Wizard

Synopsis How to import website Images without opening each of the Inventory item in the inventory module. Procedure 1. Go to the System Manager Module. 2. Select Manage Data Dictionary under...

 How to Install IS using ZIP file of Interprise Suite Installation folder

Synopsis How to Install IS using ZIP file of Interprise Suite Installation folder. Procedure Prerequisites before installation: .NET 2 Framework SP2 .NET 3 SP2 MSXML6...

 How to Integrate USPS Shipping with Interprise Suite

 Synopsis:   How to integrate USPS shipping with Interprise Suite? Procedure   To integrate Usps shipping with Interprise Suite, there are (2) steps that you must complete: 1. You will need...

 How to Make the Country Postal Code Searchable

Synopsis How the system validate the postal code, city and country entered on the website during the order process. Procedure 1. Run the IS client and log-in then goto "system manager" module....

 How to Manually Allocate the Customer Payment on IS 6

 Synopsis Manually allocate the customer payment to the customer outstanding balances   Procedures You can select which payments or credits to allocate to the documents in the Debits tab and...

 How to Print Bank Reconciliation Report

Synopsis: How to Print Bank Reconciliation Report   Solution: 1. Go to Banking Module. Select Report Center 2. In the Report Center’s Report Explorer pane, go to Reports | System Reports |...

 How to Register Dll's Using the Interprise Plugin Manager

 Synopsis How to register specific dll in the database using the Interprise Plugin Manager. Procedure 1. Sign in to the Interprise Suite Client. 2. Goto System Manager Module->Tools and...

 How to Set-Up the Store for Going Live

Synopsis After setting up all the product and configuration inside IS client application, you must setup your shopping cart to accept live transactions. Procedure 1. Obtain an SSL Certificate...

 How to Setup Moneris Canada DirectPost Live Account

Synopsis How to setup the Moneris Canada DirectPost Procedure 1. Login to the Moneris Merchant Resource Center using your account username, store id and Password in the link below....

 How to Show Sales Order Created on the IS Client in the Customer Account on the Website

Synopsis Right now only orders that are created or coming?from the website will show on the customer account order/billing history, the steps below will guide us how we can show the sales order on...

 How to Void Supplier Payment (Interprise Suite)

How to Void Supplier Payment 1. Go to 300 Supplier>Tools>Void Payment.2. Select the supplier payment you want to void under 'Posted Supplier Payment' tab. Void Payment History tab shows all...

 How to connect using LAN connection

Synopsis How to connect to the database using LAN connection only. Procedure 1. In the Sign In page, the default configuration is displayed. You may switch to another database to connect to by...

 How to create a second company web services link

Synopsis How to create a second company web services link after creating a second company database. Procedure 1. Copy the "business" folder located in the IS installation folder ex. C:\Program...

 How to force sign out the IS user account in the Database

Synopsis I have tried to login in my database but I got a message below: You are signed in on another computer.Please logout of Computer "PC name" to continue.   Procedure This is happening...

 How to reset the Check Stub Stub and Stub Stub Check report

Synopsis  After you save the changes when modifying the Check Stub Stub and Stub Stub Check report in the Print Report Style option and you want it back again to the original report to start over...

 ISSIMODEL database version from the server is incompatible with DBMC client version 6.x.x.x error opening DBMC

 Symptoms:  Receiving error “ISSIMODEL database version from the server is incompatible with DBMC client version 6.x.x.x” when logging in to the DBMC after upgrading Interprise.   Solution: 1....

 Installation error "A network error occured while attempting to read from the file" version 6.0.9.22

 Symptoms Error pop-up installing Interprise Suite 6.0.9.22 ErrorA network error occured while attempting to read from the...

 Installation failed while downloading WSE runtime during Installation process

Symptoms The Installer tried to download the WSE runtime during the installation process but for some reason it failed or did not found the link to download. Resolution 1. Download the WSE 3.0...

 Invoice marked as "Ispaid" And Will Show on the Debits Grid of Receipt Form

SYMPTOMS: Why an invoice get marked as paid and won't appear on the Debits grid of New Receipt window. SOLUTION: Please check attachment and information below for the fix. 1. Load SQL...

 Issue in creating cache database when signing-in to IS client

Symptoms Error "server was unable to process request ---> the system cannot find the file specified...." when creating cache database. Solution Check the 2 things below in your web server...

 Known Issue in 5.6 - Can't print Purchase Order

Symptom: 1. Go to Supplier>Find Purchase Order then select any existing purchase order then click "Print".2. In Print Dialog box, select 'Printer' to print to the printer. Note: Nothing happens...

 Known Issue in 5.6 - Can't print Purchase Order

Symptom: 1. Go to Supplier>Find Purchase Order then select any existing purchase order then click "Print".2. In Print Dialog box, select 'Printer' to print to the printer. Note: Nothing happens...

 Known Issue in 5.6 When Saving Password in Carrier Plugin form

SymptomThe password is not saving in Carrier Plugin form. CauseThis is confirmed bug because the password field is binded in the dataset WorkaroundEdit first the Account Number then change the...

 Posting Invoice Created Back Order for Drop Ship Items

Synopsis: Converting an order to Invoice for drop ship Item put the total quantity in BO order column and posting the Invoice will create BO transaction. Solution: Do not convert a Sales Order...

 Price List

About: Price Lists offers the greatest amount of flexibility by allowing you to set up an unlimited number of price lists per currency. Price lists supports quantity discount schedules...

 Recommended size of Company Logo in Company Setup

Exact pixel size of the Company Logo.Dimensions: 240 x 185.Width: 240 pixels.Height: 185 pixels.Applicable Products: All Interprise Suite Version 

 Removing the Tax ID and Company Registration Label on Report

 SYNOPSIS: Removing the Tax ID and Company Registration label on report   PROCEDURE:   There is no way to edit the labels through UI since company information is directly fetched from the...

 Removing the Tax ID and Company Registration Label on Report

 SYNOPSIS: Removing the Tax ID and Company Registration label on report   PROCEDURE:   There is no way to edit the labels through UI since company information is directly fetched from the...

 SQL Server 2005 Incompatibility Issues - Installation

Symptoms For those running version 5.5 and are only using MS SQL Server 2005, we came across an incompatibility issue between the application and MS SQL Server 2005. This means you will encounter...

 Salt is Not at Least Eight Bytes

Symptoms: Error pop up when created order in the website   Solution:  1. First setup paypal   a. Go to Banking b. Setup > arrow down Choose Credit Card Gateway c. Click Paypal and select...

 Setting Up "No Payment Required" for Payment Term

Synopsis: How to Set up "no payment required" payment term   Procedure: As mentioned, eCommerce Plus has its own set of pre-defined payment terms. It will depend on the option of the user...

 Setting Up the Multi-Currency Feature

Procedure Together with its capability of accommodating businesses of varied language and culture, Interprise Suite eCommerce is very much capable of transacting businesses to these according to...

 Shipping Method Error Shows in the Website

Symptoms:  Error shows up in Shipping methods when cheking out UPS Worldwide Expedited (HardError:[111210] The requested service is unavailable between the selected locations..) UPS Worldwide...

 Shipping Module Keeps Freezing During Shipment or Opening of the Carrier Details

Symptoms Creating a shipment keeps freezing and it will close the application, it start to happened after the upgrade to 5.6.19 version. Cause The shipping dll's on the database does not updated...

 Shipping Rate Inquiry Does Not Show Carrier List

Symptoms I have tried to process rate inquiry in the shipping module under tools but it does not give me any list of carrier. Solution There is no warehouse assign to the user account and this...

 Show on Web and Show Buy Button is Missing on a Specific Workstation

Synopsis: Show on Web and Show Buy Button is missing. Cause: User changed their workstation display settings to 125% or 150%.   Solution: 1. Go to Start Menu 2. Select Control Panel then...

 Upgrading SP3.2 and SP2 database in 5.6 version stock at 5%

Symptoms  Tried to upgrade SP3.2 and SP2 database and it stop at 5% and did not continue to update. Solution This is very old database version and upgrading the dataase directly to 5.6 version...