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  Image not resizing when uploaded using Web Admin Console (or Site Editor).

Issue:When uploading an image using the webadmin console or site editor, the image gets cropped or cut off rather than resizing to set dimensions.Solution: Go to Connected Business > Ecommerce...

 "inc VAT" Prompts When Adding Items on the Website Cart

Symptoms: "inc VAT" prompts when adding items on the cart   Cause: Error prompts when you click on "Add to cart" while the Item page is still loading   Solution:  1. Please download...

 Browsing Error: Server Error in '/CBPOSSVC14' Application

Synopsis: Server Error in '/CBPOSSVC14' Application.Could not load file or assembly 'ChilkatDotNet45' or one of its dependencies. An attempt was made to load a program with an incorrect...

 Browsing Issues Using Internet Explorer 11 in the Website

Synopsis: Encountering browsing issues such as error messages being displayed in the web pages and buttons not proceeding to its corresponding pages if using Internet Explorer 11 XmlPackage...

 Bulk Upload of Product Images to the Webstore

This show you how to upload product images on the webstore using Connected Business 13. It will allow you to easily upload hundreds or thousands of images in a single data import.    The image...

 Cannot resolve the collation conflict between "SQL_Latin1_General_CP1_CI_AS" and "Latin1_General_CI_AS" in the equal to operation.

Symptoms Server Error in '/' Application. -------------------------------------------------------------------------------- Cannot resolve the collation conflict between...

 Configuration Error: <Compilation debug="false"... targetFramework ="4.0">

Symptoms An error occur while undertaking current web request. Cause Application pool is not set properly.   Solution 1. Open Internet Information Services (IIS) 2. Make sure Application...

 Connected Business Will No Longer Support Google Checkout on Next Major Release

Effective November 20th 2013, Google Checkout is shut down and is no longer processing payments.   Google Checkout To Shut Down On November 20...

 Could Not Checkout In The Website Using IE 10

If any of your customers using Internet Explorer 10 reporting problems that they cannot continue checkout, register new customer or clicking buttons on the website and does not do anything. You may...

 Default Size Dimension For The Images

Product Images in Interprise Suite and Connected Business eCommerce come in three standard default sizes – Icon, Medium, and Large. In terms of pixel unit, the assigned dimension for each size of...

 Error message "Incorrect password! Please verify your password" in Resetting the Web Cache

Symptoms:  Error when clicking "Reset Web Cache" from Application Configuration in eCommerce Module. Server Error in '/' Application.Incorrect password!  Please verify your password.Description:...

 Error message "The state field is required" in processing Credit Card using Interprise Gateway 2.0

Symptoms Processing order on the website for International Customers got an error with authorizing a credit card using Interprise Gateway 2.0 Error Number: 1 Result: The state field is required...

 Exception=String Or Binary Data Would Be Truncated Error In Search

Synopsis: When tried to search an item, this message will be displayed Exception=String or binary data would be truncated error in search    Cause: This was caused by a Category name that has...

 File Size Change After Uploading Web Images On The Item

Symptoms Using the app config "UseImageResize", the original file size of the images change after uploading in the Item web images.   Solution There are many factors to consider that affect the...

 How Are The Products Images Stored

Synopsis How does the software know where product images are stored?  Where is that kept in the database? Procedure The Images are not saved in the database.  The software looks for images in...

 How To Allow Manually Created Sales Order To Show In The Website

Synopsis: How To Allow Manually Created Sales Order To Show In The Website   Solution: One of the features included in the sales order form is the Webstore Code allows you to view your sales...

 How To Change The Default Skin In The Shopping Cart

Synopsis How to change website’s default skin to point to your own skin folder.   Procedure 1. Copy and paste your skin folder in your "skins" folder inside the web folder. (e.g. Web\skins) 2....

 How To Create Request for Quote Orders On The Webstore

Synopsis How To Create Request for Quote Orders On The Webstore Procedure 1. Open the application and login using your account. 2. Go to the Banking > Setup > Payment Term 3. In the...

 How To Edit Credit Card Image in the Website Payment Page

Synopsis: How To Edit Credit Card Image in the Website Payment Page   Solution: Credit Card images display in Payment Page are located in Web/skins/<Skin # - skin that your website is...

 How To Hide Unit Measure In The Website

Synopsis Hiding a unit measure on the product page allows the store admin to restrict customers from choosing their desired unit measure for the product they intend to buy other than what has been...

 How To Make Multiple Email Account For Webstore Email Notifications

Synopsis: The Webstore's Default Email Account field can only be assigned with an individual email because it is what the system also uses as an email sender for email reports.   Solution: *Do...

 How To Make Website A Wholesale Website

Synopsis: How To Create A Wholesale Website Procedure: 1. Go to eCommerce > Setup > Application Configuration 2. Search "WholesaleOnlySite" and set to true. If set to true, all "retail"...

 How To Set Shopping Cart Not To Require Postal Code In Countries

By default, the application requires postal code in every country. However, you can set certain countries not to require postal code during website registration and checkout. Please follow the...

 How To Set Up Email Templates for Password Recovery, Customer Welcome and Order Confirmation

Synopsis How To Set Up Email templates for Password Recovery, Customer Welcome and Order Confirmation Solution These are customizable in the XML packages that is located in your web folder....

 How To Show Other Country In The Shopping Cart

Synopsis Only United States of America and United Kingdom Count are the countries that show in the website.   Procedure 1. Go to the System Manager module 2. Select Country under the Maintain...

 How To Show Subcategories With Images

Synopsis How to show images for each sub categories rather than a bulleted list when a customer clicks the parent category.   Procedure Set the "ShowSubCatsInGrid" App Config value to true in...

 How To Upload Images Using Mini Admin Site

How To Upload Images Using Mini Admin Site 1. Type the admin site for your webstore site in the address bar of your browser. Use this format: http://localhost/virtualdirectory/admin For example,...

 How and Where to Place Favicon Image

Synopsis:Where does the favicon image be placed? Solution: Creating a Favicon1. Prepare the image to be saved as favicon.ico or favicon.gif or favicon.png: a. By cropping or adding space around...

 How do I use the Address Verification Service (AVS)? What settings should I configure?

The Address Verification Service (AVS) is a standard credit card verification feature that compares the billing address provided by a customer for a credit card transaction with the billing address...

 How to Disallow Customer to Add Items to Cart if it is Out Of Stock

Synopsis: Allowing customer to add items to cart even if it is out of stock   Solution: You can either:   A. Go to eCommerce Module ► Setup ► Application Configuration ► Look for...

 How to Enable, Create, Assign and Modify Product Filter

Synopsis: How to Enable, Create, Assign and Modify Product Filter   Solution: The Product Filtering feature of Connected Business allows you to control what products can be seen by your...

 How to Give CB User Access to the Webstore Admin Page

Any Connected Business user may access the mini admin site as long as he was given access through the User Account tab in the Webstore window. Note also that the Admin Site URL, Username and...

 How to Move the Layout of FB Comment to Top of Accessories and Suggestion Items

Synopsis How to move the layout of FB comment to top of accessories and suggestion items.    Solutions: Add the code on your website skin "template.ascx" e.g. skin_2(!META_INCLUDES!)Steps:1....

 How to Set Up One-Page Checkout

One-Page Checkout is a shopping cart design wherein the checkout process can be done in just one page.  That is after filling the shopping cart and clicking the Checkout button that’s when this...

 How to Set Up String Resources for Other Languages in your Webstore

How to Set up String Resources for Other Languages in your Webstore In Connected Business eCommerce module, string resources are defined only for the default selling language. If in case, you...

 How to Set Up the Store to Go Live

Synopsis After setting up all the product and configuration inside the client application, you must setup your shopping cart to accept live transactions.   Procedure 1. Obtain an SSL...

 How to generate SSL Certification

Get SSL Certification   SSL (Secure Sockets Layer ) is a protocol that ensures secure connection between the web and web server. It allows confidential information such as credit card info,...

 Lack of Synchronization Between Sender and Receiver Clocks

Symptoms: Error Details: An error was discovered processing the <Security> header ---> WSE065: Creation time of the timestamp is in the future. This typically indicates lack of...

 List of Supported Payment Gateways

List of Supported Payment Gateways   Authorize.Net CyberSource Eway Interprise Gateway JetPay Manual Gateway Control Moneris Canada DirectPost Network Merchants Orbital.Net PayFlowPro...

 Mobile News Error Exception = Invalid column name 'Deleted'. Invalid column name 'Deleted'

Symptoms Browsing the website in mobile device and clicking on news will give the error message. Exception=Invalid column name 'Deleted'. Invalid column name 'Deleted'.   Solution 1. Download...

 Mobile Site Server Error: Server Error in ‘/’ Application

Symptoms: Server Error in ‘/’ Application will be displayed when browsing mobile site. Cause:  ‘account.login.xml.config’ is missing in Mobile’s XMLPackages folder Solution: 1. Download...

 Modify Session Expiration of the Admin Site

  Spending more time in your admin site, you will notice that extended periods of time will trigger your session to expire. You can change the time needed to trigger session expiration from the...

 Orbital Gateway Information

These are the list of general information that Orbital Gateway customer should know. 1. Your external IP address must be set up in Orbital's system so that you will be allowed to access.  It is...

 POS Error: Server Error in '/CBPOSSVC14' Application

Synopsis: Server Error in '/CBPOSSVC14' Application.Could not load file or assembly 'ChilkatDotNet45' or one of its dependencies. An attempt was made to load a program with an incorrect...

 Patch to Support New PayPal Security Requirements

Since this new PayPal security requirements is only supported in v16 (16.0.0.500), here is a generic patch for upgrading CB 15 PayPal plugin to support new PayPal requirements: Support for New...

 PayPal ErrorCode: 10412] Payment has already been made for this InvoiceID

Synopsis: "[PayPal ErrorCode: 10412] Payment has already been made for this InvoiceID" error when trying to pay open invoices in the website. Cause: In the Paypal Account Set Up, 'Block Multiple...

 PayPal Express Checkout Payment

PayPal Express Checkout Payment In Connected Business, the PayPal option is included in the Payment Info page which works similarly to the Express Checkout button in shopping cart page. In...

 Port Number Issue in Setting Up Order Notification in the Website Using Gmail Account

Symptoms Getting an error when clicking on ‘Send Test Receipt’ in setting up the order notification email using a Gmail Accoun Mail Server DNS - smtp.gmail.com Mail Server Username - my gmail...

 Rate Quotes Option is Greyed Out during Shipment if From Web Orders

Synopsis: Rate Quotes option is greyed out or disabled during shipment if from web orders   Cause/Explanation: It is by system design that the rates from web order will be used so that the...

 Response Msg: This transaction has been authorized verbally. Please perform a force transaction manually to capture the funds

Synopsis: After selecting Verbal Authorize and Force option when creating a credit card payment, this message will be displayed Response Msg: This transaction has been authorized verbally. Please...

 Running CuteLiveSupport as a Virtual Application under CBE Website

CuteLiveSupport works as another web site with just another port number. To get the LiveChat working as a virtual application of a website and to avoid getting a separate SSL certificate just for...

 SagePay Test Credit Card Numbers That You Can Use For Testing Integration

These are the list of credit card numbers that you can use for testing SagePay. Please note that these SagePay test card numbers cannot be used on the live server. Visa (VISA) 4929000000006...

 Sales Order and New User Notifications Are Not Sending

Synopsis: Sales Order, new user and other website notifications are not sending. Cause: The system had looked into the application configuration "MailMe_Server” which is an old appconfig from...

 Setting Up "No Payment Required" for Payment Term

Synopsis: How to Set up "No Payment Required" Payment Term   Procedure: As mentioned, eCommerce Plus has its own set of pre-defined payment terms. It will depend on the option of the user...

 Show On Web and Show Buy Button Are Missing On A Specific Workstation

Synopsis: Show On Web and Show Buy Button are missing on a specific workstation Cause: User changed their workstation display settings to 125% or 150%.   Solution: 1. Go to Start Menu 2....

 The Website Order Summary Shows "THIS SHIPPING OPTION IS NOT SUPPORTED IN YOUR DESTINATION ADDRESS"

Symptoms After adding items on the cart and proceeding to the shopping cart page, text line "THIS SHIPPING OPTION IS NOT SUPPORTED IN YOUR DESTINATION ADDRESS" is displayed. Solution The value...

 Uploading Product Image on the Webstore through Web Manager

Giving Connected Business User Access to Web ManagerAny Connected Business user may access the Web Manager site as long as they were given access through the User Account tab in the Webstore...

 What Is The Web.Config File?

The web.config file is an XML formatted file wherein the eCommerce’s system settings are defined. To be specific, this defines the behavior and characteristics of the store site. Since this is an...

 When Tried To Process Paypal Checkout Express, 'Errors: 1000x: Security header is not valid' Prompts

Synopsis: When tried to process Paypal Checkout Express, this message is displayed  'There is a problem posting to Paypal Express Checkout. Here are some details about the problem: resp.Ack:...

 ‘(HardError:[111057] This measurement system is not valid for the selected country..)’ Displays in Shipping Method Page

Symptoms: Indicated error message will be displayed in selecting Shipping Methods in the website   UPS Ground (HardError:[111057] This measurement system is not valid for the selected country..)...

 ‘WebsiteCode Is Not Specified’ Error

Symptoms An error occur while undertaking current web request.   Value cannot be null.Parameter name: WebsiteCode is not specified. Set this using your Configuration Tool. Description: An...